Andrei

Hello there,

If you need any help with translating your website using TranslatePress we are here to help you. TP should be able to detect any of your strings regardless of the plugin that you are using.

Let me know if you have any more questions

Best Regards.

Hello there,

Thanks for reaching out about your issue.

Are you by any chance using WP Rocket?

Can you please test this in an incognito browser window or ??clearing your browser cache.
If you have any browser caching enabled via a plugin or from your hosting, try to disable it temporarily. ??

Looking forward to your reply.

Hello there,

Thanks for reaching out about your issue.

This might happen due to lazy loading. Can you please temporarily disable lazy loading for images and let me know if it resolves the issue?

If that’s not it try a quick compatibility test.(ideally in a staging environment):

??*Briefly* disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, enable everything one by one, checking each time to see when the problem returns.

Please let us know when you find the conflict so that we can take a look and see what we can do about it.

Looking forward to your reply.

Hello there,

Thanks for reaching out about your issue.

What we offer in terms of automatic translation is only integration of Google Translate and DeepL with our plugin. If you don’t have an API key then you have to use the manual translation.

Let me know if you have any other quetsions.

Best Regards.

Hello there Julien,

Thank you for letting us know about your problem!

What you can do is to use the “Filter Gettext wrapping from post content and title” and “Filter Gettext wrapping from post meta” functions to see if this can solve your problem.

If not, try to exclude the string that has that translation using “Exclude Gettext String”.

Let me know if this works!

Kind Regards.

Hello there,

Thanks for reaching out regarding your issue.

It is kind of hard for me to inspect the issue at hand, do you think you could provide further description of what you are experiencing? Some screenshots maybe even a screen recording would be very helpful.

Regarding your 404 problem, make sure you have pretty permalinks enabled and working. https://www.ads-software.com/support/article/using-permalinks/#using-pretty-permalinks
You can try to resave them from WP Dashboard –> Settings –> Permalinks.

The 404 error is treated also on our troubleshooting page -> “404 error when accessing a translated page” section: https://translatepress.com/docs/troubleshooting.

Looking forward to your reply.

Regards.

Hey there,

Try going to Smush Settings -> Lazy Load tab and Deactivate this feature. We had similar issues in the past that was fixed by disabling that setting.
Or see if you have installed the Autoptimize plugin. There is an HTML option. If you unable it, the images are displayed properly.

Let me know if this solves your issue.

Looking forward to your reply.

Hey there,

I’m glad it all worked out.

I’m here if you have any other questions.

Best Regards.

Hello there,

Thank you for reaching out regarding your question.

?For the time being, we don’t allow custom size flags. You can change them, but they need to be that resolution. Basically, we haven’t implemented that feature.

In order to have a crisp flag, you need to upload the exact flag size. Our flags are basically icons and are created small with exact pixels so they look ok at such small resolutions.

Thank you for understanding.

Regards.

Hello there,

Thanks for reaching out about your issue.

Translatepress shouldn’t be messing around with any of your files, one thing that might be happening is that it translates the download link but this is highly unlikely.

Since this looks a lot like a conflict with some other code, the first/next recommended step is the conflict test (ideally in a staging environment):

??*Briefly* disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.

Please let us know when you find the conflict so that we can take a look and see what we can do about it.

Regards.

Greetings Shubham,

Thanks for getting in touch about your issue.

Since this looks a lot like a conflict with some other code, the first/next recommended step is the conflict test (ideally in a staging environment):

??*Briefly* disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.

Please let us know when you find the conflict so that we can take a look and see what we can do about it.

Regards.

Hey there,

If ou think that part of the permalink is being translated one solution might be adding it to the Exclude strings from automatic translation. You can find it under the Advanced tab in Translatepress settings.

Let me know if this work for you.

Regards,

Greetings,

Thanks for getting in touch regarding your issue.

The 500 error (or sometimes a white page or “The site is experiencing technical difficulties.”) is a very general server error.

One of the first web search results says that “The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the web site’s server but the server could not be more specific on what the exact problem is.”??

To debug this further, please follow these steps:
??
1. Ask your host to identify this specific error and/or for the PHP error log.
2. Try and increase your WordPress memory limit: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/
3. set WP_DEBUG to true in wp_config.php file: https://codex.www.ads-software.com/WP_DEBUG and try again. See if you get any errors.
?4. Check if you have duplicate entries in your *trp_* tables from the database. If you do, you can use the Remove duplicate rows option from TP Settings –> Advanced tab to clear them.
5. Try to do a conflict test (ideally in a staging environment):
??*Briefly* disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.
Please let us know when you find the conflict so that we can take a look and see what we can do about it.

Looking forward to your reply

Hey there,

Those screenshots were a huge help in understanding the problem that you are facing and I am very grateful you sent them.

One approach would be to wrap the those 2 posts with a translation block:
https://translatepress.com/docs/translation-editor/#translation-blocks

<div class=”translation-block”>
Translate everything <div>inside</div>
</div>

You have to keep in mind that the entire content will merged into one string, so any changes made to the original text will invalidate your translation.

Another approach would be to use our Conditional Shortcode:
https://translatepress.com/docs/translation-shortcode/

Let me know how this goes.

Hello there,

We deeply apologize for the delayed response.

There has been a great load on our support team in the past few days, but such a long reply time is very uncommon.

You could do a quick test by disabling Dynamic String Translation in TranslatePress -> Settings -> Advanced

Then check the homepage and make sure everything is still translated.

If it is, you could probably leave it like this. Otherwise, you’ll probably need to exclude certain elements from Dynamic String Translation that don’t do anything for you anyway. You can do that from the same settings page.

Let me know how this works out.