Andrés Cifuentes

Yes, @dyin, it is safe to update WPML package. If the issue remains unsolved after the updates, there is also the possibility that another third party may be involved or that WordPress 6.7.1 is needed.

Anyway, our team is aware of this situation and we are investigating if there are other scenarios not covered yet.

Hello everyone,

This issue should have been already be resolved. Please update your WooCommerce version (9.4.1 or greater) and WPML package 4.6.14. You can find more information about it on this link.

If you have updated both, WooCommerce and WPML, and still have issues related to WPML, please start a chat in our support forum.

Thanks!

Thank you, same there! ??

Hello @apresta ,

According to your description, this issue could be related to WPML and its synchronisation between languages. However, we can’t provide you support in this forum as this is a WPML related question and there is a no commercial support policy allowed here on WordPress forums.

As you are using WPML, please go to our support forum and open a chat there, we have all the required tools to assist you and we will be happy to help you to solve this issue quickly.

Thank you for your understanding.
Andrés

Hello @angelagrey,

I just got a confirmation from our Compatibility team and they received your inquiry.
They get back to you soon.

Thanks again!

Hello @angelagrey,

Thank you very much for reach us. I think the better way to go is joining the Go-Global program. In that way, you will be in direct contact with our Marketing and Compatibility team.

Let me know if it helps,
Andrés

I’m glad your found an alternative that worked for your environment. Don’t hesitate to open a new ticket if you try to use WooCommerce Multilingual in another project.

Thank you for the video. One thing that you can do is adding a different shortcode (for example, from another plugin or your theme) and test it in the same place. Does it work this time?

Now, regarding my previous reply, you don’t need to create a Sandbox, you just need to click on this link and reproduce the issue as you did when you deactivate plugins and switch to a different theme.

In that case, let’s try the following:

• Add the shortcode in a regular page, does it work there?
• Could you share your settings in WooCommerce > WooCommerce Multilingual > Multicurrency?
• As you were able to reproduce the issue in a minimal environment, could you please do it on the Sandbox shared?

Thank you Mark, we will keep this forum thread updated.

Hello Mark,

Please try replacing the content of …/woocommerce-multilingual/inc/currencies/class-wcml-custom-prices.php file for the one of this link.

Keep in mind that it is just a workaround and it hasn’t been tested thoroughly. Try it first in your staging website and adapt it according to your needs.

We will keep this link updated with any news from our dev team.
Andrés

I’m afraid it is also working with Bricks, I created a new page and added the shortcode there and it is working fine.

In that case, it could be either the theme, plugin or a combination of both. Therefore can you do the following: check if this issue appears in your test site when:

• Only WCML plugin is activated, as it will tell us if there is an interaction issue with other plugin.
• Theme is set to a WordPress default like Twenty Nineteen as it will tell us if there is an interaction issue with your theme

If you don’t see the issue happening in the above scenario, can you try to determine whether this is a theme or a plugin issue?

Thanks Mark. Yes, I can see this other issue, let me investigate it further.
I’ll get back to you once I have any news.

I created the following Sandbox and added a [currency_switcher] shortcode in Appearance > Customize > Widgets and it is working correctly. Could you try something similar in your website?

Otherwise, could you please try to add your currency switcher in the same Sandbox? In that way, we will be able to investigate it further.

Thanks @markparnell. However, I’m not sure if the initial problem for Grouped products not displaying the switcher was solved . Could you please confirm if that was the case of let us creating a new Grouped product where we can see the issue?