Andres (ShareThis Support)

Hi there,

Thank you for your reply!

I do apologize for all the inconvenience this may have caused on your end and would really like you to reach out back to me in case you want to give our services another try along with their new features which would be packed on our upcoming updates!

We appreciate your recommendations and suggestions, I will write this down so we can review it and certainly take it into consideration.

If there’s an update we will let you know.

Best,

Hi there,

Thank you for your reply!

Great! I’m glad everything is working as expected

If you need anything else please let us know.

Regards,
Andres

Hi there,

Many thanks for reaching out and reporting this to us.

Currently, that option is not available. However, I would like to know more about what you have in mind regarding this feature and how the perfect illustration of this feature would look-alike in order for us to be able to take it into consideration within any upcoming update.

Also,

I do highly recommend you give our buttons a shot (which you can find over here: https://sharethis.com/platform/share-buttons/).

Not just because of their looks but, their incredible high responsiveness which is not just for end-users to enjoy but, publishers like you to have even drilled data on your pages’ activity so for decision making on what to change or improve to be easier by using our Social Analytics dashboard (which you can give a shot at https://sharethis.com/support/faq/social-analytics/.

Hope to hear back from you soon.

Hi there,
?
Thanks for reaching out, I’d be happy to help here!?
?
Do you have by any chance your Firefox Tracking Protection feature turned “On”? If so, please try turning it “Off”, closing your Firefox application entirely and then reopening for you to try our buttons again on your end and let me know if they aren’t still working as expected.??
?
Here is a quick guide on how to turn said feature “On” or “Off”:?https://support.mozilla.org/en-US/kb/what-happened-tracking-protection?redirectlocale=en-US&redirectslug=tracking-protection?
?
We are currently working on some exciting features and if anything changes about this feature to be turned off necessity due to Firefox’s data processing methods then, be sure you will be the first one to know!??
?
Best regards,
Andrés

Hi there,

Thank you for reaching out!

After reviewing your case and doing some tests, I noticed that everything is working properly and you’re able to share your content with Facebook correctly.

Here’s a quick screenshot you can use as reference:
https://share.getcloudapp.com/xQugerxo

Best regards,
Andres

Hi there,

Thank you for reaching out!

Can you please verify if you’re not using an email that is already created and/or your password is more than 6 characters? If so, please try the “login”feature instead.

Best regards,

Hi there,

Thanks for reaching out, I’d be happy to help here!

Can you please provide me with more information about your issue, for example, some specific URLs which are affected by this and if you don’t mind some screenshots to review your case and provide you with a solid solution?

Thank you,

Hello @emporio3,

Many thanks for your reply.

If you have deactivated our plugin then, no new “stid” cookies will be added to your visitors’ browser.

However, remember that you have our Google Analytics plugin so, if you wish not to see that cookie moving forward then, please be sure to deactivate it.

I will mark this as closed so, please do let me know if there is anything else I can help you with through a new ticket!

Best,
Andres

• This reply was modified 4 years, 10 months ago by Andres (ShareThis Support).

Hi there @rodel-hufana,

Many thanks for reaching out!

Can you please provide me with some screenshots/screen recordings of what are you able to see on your end, alongside your device’s os details so for me to be able to take a closer look at it and provide you with a solid solution?

Best,
Andres

Hello @southklad,

Many thanks for reaching out!

Apologies for the late reply but, I have very good news for you ??

Our engineering team has been working on very exciting features and some of them have been already released, including the Odnoklassniki Share Button’s fix!

With that said, please do let me know if there is anything else I can help you with.

Best,
Andres

Hello @mrthiemann,

Many thanks for reaching out! ??

Can you please provide me a bit more information on the steps you took to reproduce this so for me to provide you with a quick yet solid solution?

Best,
Andres

Hello there @suji7498,

Many thanks for reaching out and apologies for the late reply.

We released an update that fixed this login inconvenience so, can you please verify for me if you are still experiencing so?

If so then, can you please provide me with some screenshots displaying this inconvenience on your end?

As well, remember to turn off any AdBlockers you may have active on your end and signing up through Incognito mode in case you have none installed.

Best,
Andres

Hi there,

Thanks for your reply.

I do apologize for all the inconveniences this may have caused on your end and would really like you to reach out back to me in case you want to give our services another try along with their new features which would be packed on our upcoming updates!

Hope you have an amazing week,
Andres

Hi there,

Thanks for reaching out, I’d be happy to help here! ??

Can you please provide me a little bit more of information about your issue as for example some specific URLs which are being affected by this and if you don’t mind some screenshots and screen recordings displaying what the issue looks like on your side for me to dig deeper into your case and provide you with a solid solution?

Thank you,
Andres

Hi there,

Thank you for your reply!

Can you please verify for me if you are still experiencing this issue on your end?

Best regards,
Andres