andrewmrobbins

Closing. Feel free to re-open if you need.

• This reply was modified 5 years ago by andrewmrobbins.

Closing. Feel free to re-open if you need.

@fanostheo

Hey there,

It looks like you have a couple JavaScript errors showing up on that page that are unrelated to the plugin. This can prevent the plugin from loading.

Can you try deactivating your other plugins temporarily top see if the loading message goes away?

Also try switching to a default theme.

@catwingz

Hey there,

I don’t know of any themes in particular that work well. Most of the themes that I’ve seen will display the products is a decent manner.

The plugin creates a “rewrite” rule for the default /products and /collections pages which then points to a template file. This template file is what governs the layout of thee products and collections.

Unfortunately this isn’t editable in the free version. However you can change the look and feel quite considerably using only CSS.

I’m happy to help you make CSS adjustments if you tell me what you’re looking to change!

@larry-mcmahon

Hey Larry,

I was able to sync your store on my end without the errors. I’ll need to debug this further — I’ll connect with you via email. Thanks for being patient.

@ahmar2

Hey there,

I can confirm that the plugin does not delete or update anything inside Shopify. The plugin is read-only, and will not modify your Shopify store.

So the changes you’re experiencing must be coming from somewhere else.

The only exception to this rule is when a user purchases a product. But again, this is technically using the default Shopify checkout page so the inventory isn’t adjusted within WordPress at all.

Hope this helps.

@catwingz

Hey there,

The plugin does not pull over the Shopify layout or theme styling. So you’ll need to modify your WordPress theme to match what you have on Shopify.

Let me know if this helps at all!

@larry-mcmahon

I just finished testing your store using the development version of the plugin.

The sync finished fine (no 413 error). However no products were synced. I believe this is due to one of two things:

Either your products are not assigned to the custom “sales channel” you made, or you don’t have the proper API permissions set within your Shopify private app.

Can you make sure to review steps 2-7 on from doc article? https://docs.wpshop.io/#/getting-started/syncing

In particular, make sure you have “read and write” set for everything.

Let me know if this helps!

@larry-mcmahon

Hey Larry, I should have a response for you soon. Thanks for being patient.

@larry-mcmahon

Hey Larry,

Thanks for the additional info. I just checked the plugin to see what the length restrictions is for product titles and it appears to be larger than the title you provided. So I don’t think that’s the issue.

I’ll need to debug further using your Shopify API credentials. Would you mind emailing me here: [email protected] and reference this forum thread? If you can provide me the API credentials you have set within the Connect tab then I can find the root cause within my test environment.

Thanks!

@ryandonsullivan

Hey there!

Based on those errors, there’s a good chance the REST API is blocked.

Can you try deactivating all your other plugins and then resync to see if the errors go away?

@larry-mcmahon

Hey Larry,

First, apologies for the delay in getting back to you.

The plugin requires at least PHP 5.6, so the language in the readme.txt could be improved.

Regarding the “data is too large for your server to handle” error, this is usually a database error. Sometimes this happens if you have products with exceptionally long descriptions inside Shopify or something similar.

Can you try changing the Items per request setting to 20, and also enabling Synchronous requests? Adjusting these will force the syncing process to “chunk” the data into more manageable processes which should help your web server.

Let me know if this helps!

@suicunesol

Hey Gene,

At the moment, this feature is on hold. I ran into some blocking issues with the main Shopify API that is currently preventing me from finishing it.

Hoping to resolve it at some point this year.

@laross27

Hey there, thanks for letting me know about this.

Are you using a dedicated WordPress menu for mobile? Is the custom “cart icon” menu item added to this menu like the desktop menu?

Just to rule out any conflicts, have you tried disabling all your other plugins as well to see if it shows up?

@ahmar2

Hey Ahmar,

I’m assuming you’re using the free version, is that right?

The webhooks feature has always been Pro-only, so in version 2.0 I removed the buttons from the free version since it was superfluous.

If you’re using the Pro version, then send me an email here [email protected] and mention this thread.

The WordPress admins won’t let me provide support for the paid version on these forums.