andy3web

Thanks, MemberFindMe!

Hello,

I have been trying to get the widget work on my client’s site and keep getting the error alert: Constant Contact username/password not accepted

I have considered the following as suggested above:

1. You are using the username/password of the *primary* user (ie. the one used for signing up with Contact Contact).
**If the partner account suffices–I do believe this account was used to set up the account, but it was perhaps created by a different master account.**

2. Triple check the username/password you entered in the plugin settings.

3. After a certain number of attempts with an incorrect password, Constant Contact will lock the account and require verification to reactivate. So sign in to Constant Contact with the username/password and verify/reactivate the account as needed.

4. Try changing the Constant Contact password to use only letters and numbers.

This is all in good shape.

the question I have now relates to the fact that my client has a partner account that is managing the target client account.

I am passing the login info for the partner account to the plugin.
There is a username in My Client Details tab in partner account on Constant Contact.
I have to get the password for that, but before I ask my client again, I thought you might be able to tell me if that could be the issue — can this plugin connect to an email list through a partner account?

Thanks!

Thanks, but no luck…I tried it again and I am still getting the same error message. It will not take the key, its telling me to reinstall the plugin