andybodu

Your images are showing a 403 error, so it’s probable that you need to check the permissions settings on your uploads folder.

For more information on this you can check https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-403-forbidden-error-in-wordpress

If there’s no wp-config.php in your wordpress directory (the same directory where you can see wp-config-sample.php) then that’s your problem, and hopefully it’s easy to fix.

First you need to work out which database you want to connect to. If both have snorkelbandits.com as the siteurl in the wp_options table, then you should try and see which has the most recent posts. You can do that by going into the wp_posts table and sorting by post_date and seeing which db has the most up to date posts. The important thing is to connect the db in wp-config.php in any case, as if that fixes your main problem you can always change the db afterwards.

So, you need to edit the wp-config-sample.php adding in your db connection details (you should be able to find these in the cpanel db section. In the same wp-config-sample.php you’ll also need to add in new security keys. To generate these, go to https://api.www.ads-software.com/secret-key/1.1/salt/ and copy and paste the keys generated into the section that you’ll see in wp-config-sample.php.

When you’ve done that, save the wp-config-sample.php as wp-config.php, and try to load https://www.snorkelbandits.com

Hi Patrick,

Browsing around the site there are various 500 errors (both for specific pages, but also for loading some plugins). You can follow this guide to start bugfixing these: https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-the-500-internal-server-error-on-your-wordpress-website

The site is working fine for me – some times this can be related to your local connection / dns or other factors. When you get an error like that, where your site doesn’t load at all, it’s a good idea to try from a service like https://downforeveryoneorjustme.com

Hi there,

Your https://meremutts.co.uk/wp-login.php is having problems with redirects. This may be a problem with your .htaccess file.

Try going, via ftp or cpanel file manager, to where you’ve installed WordPress. Make a backup copy of the .htaccess, and then delete it. Then try to go to https://meremutts.co.uk/wp-login.php and see if that works.

If you manage then to get into the admin, go to settings / permalinks to generate a new .htaccess file automatically.

Hi Stuart,

Are you sure the directory structure is the same as on the old server. You have a lot of 404 errors for necessary files like your style.css. The site loading is looking for it in https://stuarthalliday.com/wp-content/themes/7color/style.css but it produces a 404. Is that where it is on your server, or is there perhaps a subfolder?

In your database, via phpmyadmin, as mentioned above by Lisa, you can look in the wp_options table for the siteurl and homeurl fields. These need to correspond to your server setup.

Hunch is that you may have had WordPress installed in a subfolder on the old server, and so you’ll need to do the same on the new server.

Hi Ian,

Looking more into it, I think you’re probably having a problem with the database after the update. Sometimes the database needs to be upgraded – hence the redirect to upgrade.php. You can see a discussion on this problem here https://wordpress.stackexchange.com/questions/104103/not-able-to-access-admin-panel-after-updating-wordpress-database-fails

In particular, you might try the following solution posted in that discussion (make sure you have a database backup first!):

1. Go into phpmyadmin
2. Select all the tables and run repair
Now go back to yousite.com/wp-admin and when prompted for database update accept. Voila! It will run and complete and work this time.

It sounds like the right solution to me, given that your upgrade.php is obviously not working.

You can try switching themes briefly to the twentyseventeen theme, to rule out any theme related issue. I doubt that it’s this, but it’s worth checking just to rule out. If you see the images o.k when using the twentyseventeen theme, then you can concentrate on debugging your current theme.

If it’s not theme-related (which is likely), we’re back to some general configuration problem.

Is the site using https ? this can cause problems sometimes.

WHen you go to edit the images you say you can see them. Can you get the url of one of the visible images in the dashboard, and then compare it to the url on the front end of the site, just to make sure that they’re the same. Maybe post the site url here as well, so we can take a look at the front end.

HI Ian,
If you’ve had a failed attempt to update WordPress, you should do a manual update which in most cases resolves the white screen problem.

Before you do anything, make sure you do a full backup of your site files and database.
Then, follow the instructions here https://codex.www.ads-software.com/Updating_WordPress#Manual_Update

If that doesn’t resolve the problem, you should try disabling your plugins (see here https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/ ). If, after disabling the plugins you can access the admin, then the problem is down to an individual plugin. Make sure all your plugins are up to date, and compatibile with 4.7

Hope this helps,

Andy

Hi there – first thing to do is not panic. Your site is producing a 500 error, which is very different from saying that the site has been reomved completely. The likelihood is that your site and content is o.k, but that you have a configuration problem that needs to be resolved.

Here are some things you can try, after making a full backup of all your files and the site database:

* delete your .htaccess file (in the root folder of your WP installation). This file handles all the WordPress redirects, and may have been corrupted in your updating. When you’ve deleted it, try to browse to the site and see if the problem is fixed (WordPress will generate a new .htaccess automatically).

* Your problem may have been caused by an incomplete update of WordPress. Try to do a manual update following these instructuions: https://codex.www.ads-software.com/Updating_WordPress#Manual_Update
Then try and load your site

*Try deactiving your plugins to see if they’re causing the problem. To do this, go to the plugins folder via ftp and rename it plugins_edit This will deactivate the plugins. Try to load the site then. If the site loads, you’ll know that the problem is with one or more of your plugins. You can then rename the plugins folder back to plugins, and again via ftp disable individual plugins by renaming their folders.Through trial and error you should be able to find the plugin causing the problem. Make sure you update all plugins and check for compatibility with WP 4.7

Hope this helps.

Hi there,

First of all do a full backup of all your files and database.

Then do a manual update to WordPress 4.7 following the instructions here https://codex.www.ads-software.com/Updating_WordPress#Manual_Update

You should disable all plugins to see if that’s causing a problem. Be aware that if you’re using W￡ Total Cache there’s a compatibility problem reported with 4.7

It looks like the issues are resolved – browsing to the site I can see the menu links working, and the sign in form appears.

Try making a backup of your .htaccess file, and then deleting it. Then in your WP dashboard go to settings / permalinks. Loading this page will create a new .htaccess for you. Then try and browse to an image via its direct link. If you still can’t access the image via direct link you’ll need to check that the uploads have the correct permissions.

You can try
.post p.tags,.post p.tags a:link{
color: #newcolor;
}

there’s also a possibility that the wp-config.php may be compromised by some kind of hack. The main thing to do is to locate the wp-config.php and take a look at it’s contents. If you can’t find it, then we can create a new one with the database details.