andybodu

Hi there,
to answer your questions:
* Yes, your WordPress site is only using one database. You can identify which one by looking in your wp-config.php file which should be in your public_html folder (it’s in the root folder of your wordpress installation)
*I wouldn’t delet any databases until you know why they’re there.
* The Roundcube database shouldn’t affect WordPress one way or another

What you should do is first of all see if you can locate the wp-config.php file. If it’s not on the server or if it’s damaged, then that’s your problem. Fixing the wp-config.php file to coneect to the correct database should fix your problem.

Why there’s a problem with the wp-config.php is more difficult to answer. Could you have inadvertendly deleted it or edited it? Did your hosting company do some backup restoration – maybe they screwed it up?

Hi there – The site has definitely been hacked, and you need to take action quickly. At the moment your site has been listed on a number of blacklists, but doesn’t seem to have been singled out for a warning by Google.

If you’re willing to pay for the site to be fixed, you can contact a service like Sucuri or get a trusted freelancer to do the work.

If you want to fix it yourself, you should first read the FAQs at the link posted by @lumberhack above. If you can access your wp-admin you can install the free sucuri plugin to do a scan, which can help identify the problem.

Hi Martin,
Your menu buttons don’t work either – it looks like a buddypress problem. Have you activated buddypress in the plugins?

Somee things you can try:

* Deactivate all your plugins. You can do this by renaming the plugins folder (rename it, for example, plugins_edit). With the plugins deactivated, if you can access the admin o.k, then you can narrow down the problem to an individual plugin. It may be that your plugins need to be updated for compatibility with 4.7

* Your problem may be caused by an incomplete update of WP, so do a manual update to 4.7 following the instructions here https://codex.www.ads-software.com/Updating_WordPress Make sure you have a backup of all files before manually updating.

You can also make a backup of your .htaccess file – in the root directory of your WordPress installation, and then delete it. Then in your WP dashboard go to settings / permalinks and click save to generate a new .htaccess file. The .htaccess file controls the redirects so generating a fresh one, coupled with the steps above, may fix the problem.

It looks like your homepage is caught in a too many redirects loop, which means that somewhere in your configuration you have a problem.

First thing to do is go into your admin / settings and check that your site url is correct. It should be superbraindiet.com

If that’s not the problem, then try de-activating your plugins, to see if there’s a problematic plugin configuration. Go through them one by one to see if you can narrow down the problem there.

Yes, that should work for you. The quickest thing to do is to update all the essential plugins as it’s probably related to a version conflict.

o.k – you may have a problem with plugins as well, so via ftp rename your plugins folder plugins_edit this will temporarily disable your plugins. If the site then loads, it means that one of your plugins is causign a fatal error.

Hi there,

The first thing you should do is backup both of those WordPress databases, and you should probably backup all your site files too. To see which one is your current site database, you can try to check the wp_options table and search for the siteurl entry which should correspond to https://www.snorkelbandits.com

The problem you’re having, though, is that WordPress is not connecting to your database and loading the site content – instead it’s giving you a new install page. This suggestes a problem with the wp-config.php file. If you have ftp access, go into your public_html folder and find the wp-config.php file. If you can’t find that file, then you’ll need to create a new one with the details of your database, username, pwd etc.

This is caused by a default memory limit on your server. There are a number of ways to increase the memory limit (but it will depend upon your server).

One way to do this is to add the line
define(‘WP_MEMORY_LIMIT’, ‘128M’); in your wp-config.php

Make sure, though, before you do this, that you have a backup of the file. Any errors including typos in your wp-config.php will crash the whole site.

See here for more details: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Hi there.
the file class-wp-internal-upgrade.php isn’t in version 4.7, so you may have a conflict from an incomplete upgrade. What you can do to resolve this is:

* backup all your files first
* Update to 4.7 fully by doing the following:
– dlete all wp files in the root of public_html, except the wp-config.php
– delete the wp-admin directory and its subdirectories
– delete the wp-includes directory and its subdirectories
Do not delete your wp-content directory

Then upload version 4.7 root files, and the wp-admin and wp-includes folders.

For more details, see the codex here for manually updating WordPress https://codex.www.ads-software.com/Updating_WordPress