aniketji

Hi @hambs,

We will inform you shortly, but for now, you can comment out some lines of code in the Cool Timeline plugin. Simply open the plugin directory and navigate to this path: cool-timeline\cooltimeline.php line number 243, 244, 245, and comment out the code present on these three lines, click here for more details.

Thanks & Regards.

Hi @hambs,

Thanks for reaching out. Our team is actively working to increase compatibility. We appreciate your patience. We will let you know soon.

Thanks & Regards.

Hi @tkwpweb

Thank you for identifying the issue. We will address and resolve it in our next update.

Thanks & Regards.

• This reply was modified 1 year, 4 months ago by aniketji.

Hi @dhingst,

Thanks for using our plugin.

There may be a conflict with one of your plugins or themes.

Please try deactivate all your plugins one by one and see which plugin is causing the issue and also try with another theme.

Thanks & Regards.

Hi @shonber,

Thanks for using our plugin.

Please go to: cool-timeline\includes\cool-timeline-block\src\init.php Remove or comment out the code on lines 15 and 22 to 26 in this file, click here for more details.

Let me know If you are still facing any issue after trying these.

Thanks & Regards.

Hi @moffzar,

Thanks for using our plugin.

There is a CSS conflict issue, please try the custom CSS shared below to fix this issue.

Let me know if you’re still facing the same issue after trying these.

.e-swiper-container{
width: 100% !important;
}

Thanks & Regards.

Hi @photomaldives,

Please add the category slug in the category option within the shortcode. When inserting the shortcode, use the category slug, not the name.

You can use this shortcode.

[cool-timeline layout=”default” designs=”design-2″ skin=”default” category=”waste-bill-ratification” show-posts=”100″ order=”DEC” icons=”YES” animations=”slide-up” story-content=”full” date-format=”j F Y”]

You are a pro user so for more information you can contact us on our official support website?Click here?to contact us.

Thanks & Regards.

• This reply was modified 1 year, 4 months ago by aniketji.

Hi @photomaldives,

Adding more content to the timeline block will naturally increase its size. you have a couple of options: you can trim the content length within the timeline or reduce the font size of the description, which will save space.

We will add ‘Add New’ button to each child block inside the Timeline block in our upcoming updates, then you can add the child block at any place.

Thanks & Regards.

Hi @photomaldives,

1. As you add more content to the timeline block, its size will increase. To manage this, you can reduce the content length within the timeline or decrease the font size of the description, which will help conserve space. Please note that this is a deprecated block, and it offers limited options in this version. If you require more control over the content length of your timeline, I suggest using the Cool timeline block, where you can customize your timeline and other features. Alternatively, you can consider using the latest block.

2. You are using the deprecated block please try to use latest Cool timeline block, we will add this feature in upcoming updates.

Thanks & Regards.

Hi @photomaldives,

Thanks for using our plugin

There is a LTR language issue please try the below shared custom css to resolve this issue we have fixed this issue in our upcoming update.

Let me know If you are still facing the same issue after trying these.

.ctl-instant-timeline .timeline-content .ctl-row{
??flex-direction: row-reverse !important;
}

Thanks & Regards.

Hi @erikober,

You are pro user so for more information you can contact us?Click here.

Thanks & Regards.

Hi @erikober,

Thanks for using our plugin.

Please provide us with the shortcode for the translated page stories. Additionally, ensure that you have published your translated stories one by one. This should resolve the problem and make the content display correctly.

Thanks & Regards.

Hi @litliketears,

Thank you for taking the time to provide your valuable feedback on our plugin. We truly appreciate your support and your 4-star rating on?www.ads-software.com!
We are sorry to hear about the issue you’ve encountered with the featured image on mobile devices. To better understand and address this concern, could you please provide us with a screenshot or any additional details about the problem? This will greatly assist us in investigating the issue thoroughly and working on improvements to enhance the mobile experience for our users.
Your feedback is incredibly valuable to us as it helps us make our plugin even better. We’re committed to delivering the best possible experience for all users, and your input plays a crucial role in achieving that goal.
If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. We’re here to help.

Thanks & Regards.

Hi @eamel,

I apologize for any inconvenience. Our plugin currently doesn’t support displaying shortcode content within small content mode. To include both the post data and shortcode content, you’ll need to select the “story-content” option as “full.” This is the only available option to ensure all content, including shortcodes, is displayed.

You are pro user so for any further information you can contact us?Click here.

Thanks & Regards.

Hi @eamel,

To display full story content, please select the ‘full’ option in the story-content Ex.(story-content=”full”) settings of the shortcode. Ensure that you don’t insert the shortcode into the post excerpt section. Instead, place the shortcode directly within the post content area, making sure it’s valid and relevant to the plugin you’re using.

Thanks & Regards.