Anjeela Shrestha

Hi there,

Thank you for writing back and sorry for the inconvenience faced,

1) We only found your support tickets at our support forum and we have replied you back regularly. We never found any private emails from you as well as you never connected us via live chat at our working time. We would like to inform you that the live chat needs operator and we only operates on our working time.

2) You have understand few things because we are from different time zone and the response will be late. We have clearly mentioned that we will provide you the support with in 24hrs.

3 & 4) We have read your all the message you have provided and provided the solution. The same installation process is working for all other users but you are going out of the instruction and checking the plugins folder files so that all these confusion is created.

5) If we made the widgets in free and pro version same then the feature will be the same. We have to make widgets different in premium version to provide better or the premium features. We have mentioned that the widgets are same but one is for free and another one is for premium but you will get the different setting on both free and premium versions.

6) We have also replied back to you by the same support forum and if you are unable to login then, please do send your issues by mail at [email protected] We will look into it.

7) If you follow the provided instruction then your issues will be solved we are sure about it. Could you please contact us back at our support.

8) Reviewing the free version theme because of premium version theme is not good because we have solve it together by talking. We have private email [email protected]. Please send your all the issues. We will help you best we can because we can solved it.

Regards!

Hi there,

Thank you for writing in,

Could you please kindly follow this instruction:
Currently to remove the search icon from your site, please go to your Dashboard >> Appearance >> Customize >> Additional CSS and add these CSS codes.

svg#Capa_1 {
    display: none;
}

Regards!

Hi there,

Thank you for writing back,

We are glad that the issue has been resolved. If you have any queries then, please do let us know.

Regards!

Hi there,

Thank you for writing in,

We are glad that the issue has been resolved. If you have any queries then, please do let us know.

Regards!

Hi there,

Thank you for writing in,

Could you please kindly follow this instruction:
Currently to change menu color from your site, please go to your Dashboard >> Appearance >> Customize >> Additional CSS and add these CSS codes.

.header-lay8 .main-navigation li a {
    color: #e42c2c;
}

Regards!

Hi there,

Thank you for writing back,

We are glad that the issue has been resolved. If you have anything else then please let us know, we will help you the best we can.
And also, could you please do us a favor?
Please support us by rating and reviewing our theme at https://www.ads-software.com/themes/zigcy-lite/
So that many people can know of us.

Regards!

Hi there,

Thank you for writing in,

Could you please go to Cpanel >> Everest Timeline plugin and delete the plugin from there and the white screen will be fixed for now. And we have consulted the issue with our technical plugin team and are looking on this issue and will find out the main cause of the issue and will fix it in our next update most probably. Till then, please stay patient and get update with the plugin. We will fix it asap.

Regards!

Hi there,

Thank you for writing back,

Could you please try using another theme and check once if that works or not. If the problem still persist then, do let us know. Also, please clear cache and and reload your browser and check once.

Regards!

Hi there,

Thank you for writing back,

We have gone through your requirements and could you please check the screenshot below:
https://prnt.sc/ur4jr1
https://prnt.sc/ur4kjt

Please use the image size as shown and check once.

Regards!

Hi there,

Thank you for writing back,

Could you please kindly follow this instruction:
Currently to remove the arrow from your site, please go to your Dashboard >> Appearance >> Customize >> Additional CSS and add these CSS codes.

div#pune-back-top {
    display: none !important;
}

Regards!

Hi there,

Thank you for writing in,

Could you please kindly follow this instruction:
Please go to your Dashboard >> Appearance >> Customize >> Additional CSS and add these CSS codes.

div#top-footer {
    display: none;
}
div#bottom-footer {
    display: none;
}

Regards!

Hi there,

Thank you for writing in,

We have checked the site and you have been using the another theme. Please do activate the theme once and let us know so that we can check and provide you with an appropriate solution.

Regards!

Hi there,

Thank you for writing in,

Could you please provide us your site URL link so that we can check and if possible we will let you know.

Regards!

Hi there,

Thank you for writing back,

We are glad that your issue has been resolved. If you have any queries then, please do let us know.

Regards!

Hi there,

Thank you for writing back,

Please customize the theme and check once again.

Regards!