Ankit Patel

Hello @jansencws,

We have already update code as per elementor latest version.

Make sure you have used latest Free version 5.0.8 and Pro Version 5.0.10.

Please take a look at below code snippet.
https://ibb.co/7bGLtf7
https://ibb.co/0qZY6C4

If you faced any issue, Please share debug log.
You can use https://pastebin.com/ and share error log link here. Based on Log we’ll check what causes issue.

Hello @rcwatson,

1. Debug Log

The following code, inserted in your wp-config.php file, will log all errors, notices, and warnings to a file called debug.log in the wp-content directory.

// Enable WP_DEBUG mode
define( ‘WP_DEBUG’, true );
// Enable Debug logging to the /wp-content/debug.log file
define( ‘WP_DEBUG_LOG’, true );
// Disable display of errors and warnings
define( ‘WP_DEBUG_DISPLAY’, false );
@ini_set( ‘display_errors’, 0 );
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( ‘SCRIPT_DEBUG’, true );
You can use https://pastebin.com/ and share error log link here. Based on Log we’ll check what causes issue.

2. Unused Widget Disable

If your Hosting Provider doesn’t allow a higher memory limit,You just need to disable all unused widgets from The Plus Addons and all other Elementor addons you have installed. This will reduce the need for the required memory limit as the total number of active widgets will go down.

Hi @palovk,

Thank you for contacting POSIMYTH Support.

Yes, it is possible this feature is added in the latest version of The Plus Blocks, so I recommend you can use the latest version (1.3.0.1) of the plugin and let us know if that worked out for you.

Hello @doublemarvellouscork,

Our latest Free version 5.0.8 and Latest Pro Version 5.0.10.

Hello @doublemarvellouscork,

Thank you for contacting POSIMYTH Support.

As per your error log, you are a pro user and need help related to pro plugin, You need to submit ticket at https://store.posimyth.com/helpdesk/

Note : As per our initial impression, it seems to be issue of old plugin version 4.1.6.

FYI : Our latest Free version 5.0.8 and Latest Pro Version 5.0.10.

This support area is just for Free version of our plugin. As per WordPress Support guidelines, We can not provide Pro support here. Read policy here : https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products Our team will provide all kind of support from our pro helpdesk.

Hello @alexrwlp,

1. As per debug log, Still, We can not find anything related to issue.

2. We might need to check, How many plugins you have installed and with their version. We wanted to confirm again, If you have all latest plugins installed? We are pushing here because, 100% issues resolved when The Plus Addons users have latest version of our plugin as well as elementor’s. Are you just a free user or pro user? Because, If you are a pro user, It’s latest version also required.

3. Make sure, All other 3rd party elementor addons also at their latest version.

We are really sorry for all delay, But We can not help you quickly due to nature of this error. We have prepared for this issue months back so not any of our users have such issues this time, If they had latest version. Now, We are not even sure, If that is issue with latest version of any thing else, as we don’t have any known issue like yours at this stage.

Hello @adamvalentino,

Thank you for contacting POSIMYTH Support.

As per your error log, you are a pro user and need help related to pro plugin, You need to submit ticket at https://store.posimyth.com/helpdesk/

Note : As per our initial impression, it seems to be issue of old plugin version.

FYI : Our latest Free version 5.0.8 and Latest Pro Version 5.0.10.

This support area is just for Free version of our plugin. As per WordPress Support guidelines, We can not provide Pro support here. Read policy here : https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products Our team will provide all kind of support from our pro helpdesk.

Hello @alexrwlp,

The following code, inserted in your wp-config.php file, will log all errors, notices, and warnings to a file called debug.log in the wp-content directory.

// Enable WP_DEBUG mode
define( ‘WP_DEBUG’, true );
// Enable Debug logging to the /wp-content/debug.log file
define( ‘WP_DEBUG_LOG’, true );
// Disable display of errors and warnings
define( ‘WP_DEBUG_DISPLAY’, false );
@ini_set( ‘display_errors’, 0 );
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( ‘SCRIPT_DEBUG’, true );

You can use https://pastebin.com/ and share error log link here.

Hi @cyracat,

Thanks for writing back, glad the issue is solved on your site.

Please let us know if we can help you any further on this, We are always happy to assist you.

Hello @alexrwlp,

It working fine with those versions. Do you use Pro version of our plugin? If yes, What is version of that? Also, Can you disable all other plugins from your site such as other addons and so on? Just to confirm, If that’s issue with only The Plus Addons and elementor?

We have made compatibility with latest elementor version way back and that’s why not any of our user have that issue as long as they have latest version installed.

If above doesn’t help, Please share debug log. and have you get any error in console.

Debugging in WordPress

We might need to check, If that’s due to low memory limit.

Hello @mslcreative @alexrwlp,

Thank you for contacting POSIMYTH Support.

Make sure you have install latest version. Our latest Free version : 5.0.8 and Pro Version : 5.0.10.

If updating of our latest version doesn’t help, Can you share your installed plugin version info and Share step to reproduce at our end.

FYI : If you are a pro user and need help related to pro plugin, You need to submit ticket at https://store.posimyth.com/helpdesk/ This support area is just for Free version of our plugin.

Hello @kayhagueuniforum,

Thank you for contacting POSIMYTH Support.

As, you are a pro user and need help related to pro plugin, You need to submit ticket at https://store.posimyth.com/helpdesk/ This support area is just for Free version of our plugin. We can not provide Pro support here also in future kindly do not post any kind of query related to pro version here, Our pro support team will provide all kind of support from our pro helpdesk.

Hello @mslcreative,

Thank you for contacting POSIMYTH Support.

Make sure you have install latest version.

Please take a look https://posimyth.vmaker.com/record/Z4GwvpN8lXAtaAFC, We can’t generate any log from our end.

Can you share your installed plugin version info and Share step to reproduce at our end.

Also Please share full debug log.

Hi @romfeo,

Thank you for contacting POSIMYTH Support.

Make sure you have installed latest version of The Plus Addons.

Please share your The Plus Addons Version info and Debug Log.

@m7mad Thanks for the update, please let us know if you have any further queries. We would be happy to help you in every possible way.