Anna

I should mention that every single one of my audiences that I set-up has this result (i.e. 20)

ok. The audience still seems problematic.

This is a fairly new site. Started in March this year.

This month I had 3342 visitors compared to 2450 last month. Altogether 8363 visitors since I started this site

Yet, on the pixel caffeine audience it shows 20 (not a typo – in words: twenty) visitors for
* url contains: members.dievogelschule.com
* 180 days

That can’t be right. Any ideas?

Sorry. I just redid it. And now it is working! Thank you!

Let me check if it is now populating the audiences properly and I’ll be getting back in touch with you.

jquery-migrate.min.js?ver=1.4.1:1 JQMIGRATE: Migrate is installed, version 1.4.1
https://connect.facebook.net/de_DE/signals/plugins/identity.js?v=2.7.17 Failed to load resource: the server responded with a status of 500 ()
https://connect.facebook.net/de_DE/signals/config/660360660754707?v=2.7.17 Failed to load resource: the server responded with a status of 404 ()

nooope … I just updated the plugin, reactivated it and guess what …

I am getting the same error as before:
PageView
ERRORS
The Facebook pixel code on this page didn’t load, so no information was sent to Facebook.Learn more
EVENT INFO
Pixel Code: Show
Pixel Location: Show
Frame: Window

Yes. because I deactivated it.

ps my website is members.dievogelschule.com

Hey, I have done that. And there were two errors. I have since disabled pixel caffeine and installed the pixel code into the header.php. That made the errors disappear. So the issue had definitely something to do with pixel caffeine. I guess the next step would be to deinstall it. Download it new and start all over?

ok. we might be getting closer to the problem: In the Pixel Caffeine dashboard it shows my pixel installed. It is the correct pixel and says: “Automatic facebook connection” after it. But when I check facebook pixel helper, it says: “No pixels found on subdomain.mysite.com”

Any ideas why that may be and how to fix it?

Ps I just checked in pixel caffeine general settings and everything is “green” Trakcing is on and every thing is connected.

On facebook itself it also cannot find the subdomain when I try to set-up a custom audience for it.

• This reply was modified 7 years, 8 months ago by Anna.

sure. I have several. Let’s start with the simplest as all of my audiences are suffering from the same problem:

Retention: 180 days
URL to include: URL contains: members.dievogelschule.com
URL to exclude: none
Filters: none

Thank you. I’d prefer to show that info just to the technical support and not publicly if possible.

Hi, I just saw even my new audience which I set-up yesterday and that was showing 2400 visitors is now down to 20. Major problem there. Is there anywhere I can send you screenshots of my backend?

• This reply was modified 7 years, 8 months ago by Anna.

Thank you. I am using contains and have this issue regardless. So the problem must lie somewhere else. I was told by support that a technician would be in touch with me, if I posted my problem here … still waiting.

Take care. ??

Thank you. I just sent you a screenshot …

May I send you a screenshot.

I have activated it, but I’d rather not have this messy view seen by my clients. ??

• This reply was modified 8 years, 2 months ago by Anna.