annalea.avery

@ponylovergt You access your admin area through a separate program, like Filezilla. You will need your hosting credentials and such to access your back end. It’s like looking at it from a folder perspective. I’m a beginner at these things, so if I explain it incorrectly I apologize. Good luck!

First, I tried to do it without using the fix that the second post had put up, but it still didn’t work. So that is why I decided to try it. I wonder if I’ll have to “undo” that fix when an updated plugin comes available, before updating the plugin? I’ll keep checking the forums for a better fix. Thanks for the information!

YEAH!I got it fixed! Let me say that this is the first time I have ever went into the backend of the website before… these forums are amazing! I deleted the installed theme that caused the issue, and then I also had to go in and edit the footer_output line as directed above. It all worked and my site is now going. HUGE thanks to all of you!!!

YEAH!I got it fixed! Let me say that this is the first time I have ever went into the backend of the website before… these forums are amazing! I deleted the installed theme that caused the issue, and then I also had to go in and edit the footer_output line as directed above. It all worked and my site is now going. HUGE thanks to all of you!!!

@ Ron Rennick, the link you gave didn’t go to anything. How do I delete the theme that I installed if I can’t access my dashboard? Do I do that through filezilla? Thanks for the response!!

First, let me tell you that I’m a beginner at this kind of stuff and might need some hand holding. I recently tried to change my theme and I got the following error message: Fatal error: Call to undefined function genesis_html5() in /home1/aelanna/public_html/wp-content/plugins/genesis-simple-edits/plugin.php on line 102

I cannot access my dashboard or any admin area of my webpage. I see all of the responses above, but I’m not sure how to go about accessing my FTP in order to change the HTML or fix the plugin. That is like explaining the ocean to a well frog. If anyone can point me in the right direction I would be so grateful! my website is annaleaaveryphotography.info