After I wrote my previous review, they had asked for Admin access so they can go into my website and see what happens with the bug I described above. That was a mistake…
The changes they made crashed my website for 3 days until I had to contact my web host and have them revert my website back to before they touched it in the first place, losing some of the work I had done. When I had contacted them about my website being down, they wouldn’t tell me what the problem was only stating that they would “fix it” if I gave them FTP access, but at this point I didn’t trust them enough to give them more access to my website. What a mess.