AnnaStylemixThemes
Forum Replies Created
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Forum: Reviews
In reply to: [eRoom - Zoom Meetings & Webinars] Great pluginHi @oskar6522,
Thank you for getting in touch! We are really sorry for your experience. We checked your request and we see that the agent explained why the data was requested – to check the language files of the plugin and the translations. Since the issue is not replicated in the testing environment – the support agent made a conclusion that the problem occurs on your website only, that’s why it was requested for access.
Since you contacted the support team via email for premium support (unlike the WordPress support forum) it is allowed to request this kind of data. There are several reasons for the issue: incorrect translation process (added the translations direct in the language file template instead of the translation file), not updated language template after the plugins’ updates, not synced translation file after the language template updated, the incorrect translation file location, the blocked translation for the strings, etc.
Please kindly note that because of a big amount of requests we are not able to send follow-ups for each request where a client is not getting back to us. Moreover, the system is closing the tickets after 5 days of the topic starter inactivity, so since you never replied to our support agent, the system closed the topic automatically.
The support agent has contacted you today accordingly, so if you need assistance, please contact her back.
Kind regards
Hi @trainerjm,
This is to specify that the emails for new lessons added are not represented in the LMS. The announcements were added for this purpose, so when Instructor wants to notify students about the changes in the course – it is enough to create an announcement to the course and the announcement email setup is available in the email manager of the MasterStudy LMS PRO
Kind regards
Forum: Plugins
In reply to: [eRoom - Zoom Meetings & Webinars] Already has other meetings in progressHi,
Please be informed that this topic will be closed with this message. The problem you have reported doesn’t relate to the plugin itself but to Zoom functionality. You need to make sure, that there is no other meeting started by the account that you connected with the eRoom plugin. The plugin only integrated Zoom API into the WordPress website, all restrictions depend on the Zoom platform. If you have any further requests, please feel free to start a new topic.
Kind regards
Forum: Plugins
In reply to: [eRoom - Zoom Meetings & Webinars] Fatal errorHi,
Please be informed that this topic will be closed with this message. If you have any further requests please feel to start a new topic.
Kind regards
Forum: Plugins
In reply to: [eRoom - Zoom Meetings & Webinars] eRoom wont sync meetings set up in ZoomHi,
Please be informed that this ticket will be closed with this message. In case if it is still not resolved, please feel free to start a new topic.
Kind regards
Forum: Plugins
In reply to: [Cost Calculator Builder] Pre sales questionsPlease be informed that this topic will be closed with this message. If you have any further requests please feel free to contact us.
Kind regards
Forum: Plugins
In reply to: [Cost Calculator Builder] Making a custom form and get paymentsPlease be informed that this topic will be closed with this message. If you have any further requests please feel free to contact us.
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Forum: Plugins
In reply to: [Cost Calculator Builder] How to rename calculatorPlease be informed that this topic will be closed with this message. If you have any further requests please feel free to contact us.
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Forum: Plugins
In reply to: [Cost Calculator Builder] Formula fixPlease be informed that this topic will be closed with this message. If you have any further requests please feel free to contact us.
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Forum: Plugins
In reply to: [Cost Calculator Builder] Endless Loading CirclesPlease be informed that this topic will be closed with this message. If you have any further requests please feel free to start a new topic.
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Forum: Plugins
In reply to: [Cost Calculator Builder] bundle.js conflictPlease be informed that this topic will be closed with this message. If you have any further requests please feel free to contact us.
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Forum: Plugins
In reply to: [Cost Calculator Builder] Contact form shortcodePlease be informed that this topic will be closed with this message. If you have any further requests please feel free to contact us.
Kind regards
I’m really sorry to hear that. We do have a support plaform for our premium themes. Please kindly be informed that in accordance with the forum rules we do not post here about the premium prodcuts https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products, so you need to submit a support ticket on support platform in accordance with the marketplace rules where we sell the themes, you have free 6-months support included. In case if you have a ticket already and didn’t receive any response, please provide your ticket ID so we could investigate the case, because we can not find any client with this username ‘alexandremarinsweb’ on our support platform nor in the comment section of the theme.
Looking forward to your reply.
Kind regards
Hi,
Please be kindly informed that Recurring Meetings are not integrated with the MasterStudy theme and only available in eRoom Pro plugin. We do not post here about commercial products https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products so if you have eRoom Pro plugin, please check this pinned thread https://www.ads-software.com/support/topic/masterstudy-lms-pro-users/ and submit a support ticket on support platform
Kind regards
Hi @dj16,
The BuddyPress integration is only available in the theme, it doesn’t work with the MasterStudy LMS plugin. Please be kindly informed that we do not post here about the commercial products https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products. In case if you are using a theme, please contact the theme support team and they will provide you with the hotfix before the update release.
Kind regards