AnnaStylemixThemes

Hi,

Thank you for getting in touch with us. Please check your support thread – it was updated, I accidentally missed your replies, there was a conflict between stylesheets of the theme you are using on the website and MasterStudy stylesheets. The update with the fix will be released shortly.

Kind regards

Hi,

Please check this manual https://docs.stylemixthemes.com/masterstudy-theme-documentation/additional-features/masterstudy-theme-manual-membership-system the Paid Membership Pro integration works only the way it is described in the manual. If you need to change this behavior – customization of the theme will be required.
Since you are using MasterStudy theme, please submit support tickets on the support platform

Kind regards

Hi Victor,

I am sorry for the inconvenience that occurred, I accidentally missed your replies to this thread.

We have checked your website, thank you for disabling the security mode. We found out that you are using Enfold theme, after more accurate investigation we found a conflict between MasterStudy LMS stylesheets and Enfold theme stylesheets.
Please be kindly informed that we try our best to make the plugin compatible with as many themes as we can but as you know there are millions of themes on the market and it is very hard to consider the features of all the themes. Most often, we receive requests for Divi theme and Ocean WP compatibility and the development team is working on this right now, so we are very glad and appreciated that you have contacted us with the issue, so we have more cases for consideration.
Unfortunately, there is no quick solution or a hotfix for this conflict, however, the development team will try to implement the changes in the upcoming update.

Kind regards

Hi,

Thank you for reaching out! There is no ‘private categories’ section and there is no such concept as Private Category in the MasterStudy LMS. Please check the manual on how the Paid Membership Pro should be set up https://docs.stylemixthemes.com/masterstudy-lms/getting-started/paid-memberships-pro

Kind regards

Hi,

Thank you for reaching out!

This title can be changed in the Email template manager addon.

Kind regards

Hi,

Thank you for reaching out! The messaging system is activated by default in the MasterStudy LMS, there is no way to disable it.

Let me know if I missed anything.

Kind regards

Hi,

Thank you for reaching out! You have enabled Email Confirmation, but there is no email received after registration, without clicking the confirmation link from the email the user will not be created, so you need to check your email server setup.

Our plugins use a standard wp_mail() function of WordPress without utilizing any custom functions. There might be several reasons for the non-deliverance of the emails:
1) Delivery delay. When you submit the form and see a success message, it means that the wp_mail() function has worked correctly and the email has already been sent. Sometimes, the arrival of an email may be delayed; it depends on the processing time on the side of servers and email services (e.g. Gmail, Outlook, Rambler, Yandex), and their configurations. The arrival timeline does not depend on the themes or plugins, as the email is sent from their side immediately.
In order to check this case, you can install the WP Mail Logging (https://www.ads-software.com/plugins/wp-mail-logging/) plugin and compare the time when you submitted the form and the time when the email was sent.
2) The wp_mail() function is not enabled on your server.
3) Mail server firewall. There may be some sort of firewall on the mail server, which blocks the delivery of the email. In this case, you will need to contact your hosting provider or the person who has access to the admin side of the server machine.
4) Incorrect email sender. The default email sender which is generated by WordPress ([email protected]) is usually detected as unreliable by most email services. It is better to allocate your existing email account as an email sender – you can use such plugins as WP Mail SMTP (https://www.ads-software.com/plugins/wp-mail-smtp/) or SB Change Mail Sender (https://www.ads-software.com/plugins/cb-change-mail-sender/) to do it.

Kind regards

Hi,

I have checked the link you provided and the login page loads just fine [screenshot]
Please be informed that these support threads are for MasterStudy LMS free plugin only. Since you are using the MasterStudy theme, please submit a ticket on the support platform https://support.stylemixthemes.com/tickets/new

Kind regards

Hi,

Thank you for reaching out! The Expiration section under single course settings works exactly the way you described [screenshot] [screenshot2] [screenshot3]

Kind regards

Hi,

This is a customization request that is not included in the support service. Please be informed that these support threads are for MasterStudy LMS free plugin only. Since you are using the MasterStudy theme, please submit a ticket on the support platform https://support.stylemixthemes.com/tickets/new

Kind regards

Hi,

Thank you for your request!

This functionality id=s not available in the plugin for now. It is planned to be added in one of the future updates.

Kind regards

Hi,

Thank you for reaching out!

Unfortunately, there is no such option in the plugin because all templates in the uListing plugin are built on the basis of the attributes, it was decided not to hide the attributes without value to not ruin the templates based on them. In order to change this behavior customization of the plugin will be required.

Kind regards

Hi,

Thank you for getting in touch and sorry for the delayed reply. Please be kindly informed that the uListing plugin should not delete any pages from the website, it is not able to delete even the pages it generates. Unfortunately, we are not able to recreate this behavior in our testing environment. So, if the problem still remains the same, please contact us via this form https://support.stylemixthemes.com/tickets/new/pre-sale?item_id=23 for more accurate investigation.

Kind regards

Hi,

There are errors in the console [screenshot]

Most probably, the problem is in the calculation formula with missing opening parentheses.

Kind regards

Hi,

Thank you for getting in touch!

In case if you have a Pro license you have access to the support platform, so if you have any support queries, please submit a ticket on https://support.stylemixthemes.com/tickets/new. Make sure to provide your website URL and valid admin panel credentials for more accurate assistance.

Kind regards