Syed Numan

Hello @wmaslin,

Thank you for your feedback. We understand your frustration when things don’t function as expected, and we sincerely apologize for any inconvenience you’ve encountered.

After reviewing your concerns both here and in our support thread, it appears there was a misunderstanding regarding the setup for the Round Robin Event. As mentioned in our support response, to create a Round Robin Event correctly, team members need to be added as hosts first before assigning them to the event. We have provided a detailed video tutorial in your support thread to guide you through the process. We hope this helps clarify the steps needed to achieve your desired outcome.

Troubleshooting site-specific issues often requires temporary access to the WordPress dashboard, as many problems can only be identified by examining the site environment directly. This practice is common across plugins and platforms to efficiently diagnose and resolve issues.

We’re aware that keeping our documentation up-to-date is crucial, and we apologize for any inconsistencies. We’re actively working on improving it to better reflect the latest updates to our plugin.

If you have any more questions or need further assistance, please don’t hesitate to reach out. We’d really appreciate it if you could reconsider your review as we strive to offer the best support and solutions possible.

Thank You

Hello @sirrahikkala,

We removed the font file a few updates ago and replaced the icons that were supported by the font with SVG icons. Therefore, the file should no longer be present. I recommend contacting our support team regarding this issue.

Thank you

Hello @flytokiwi,

This shouldn’t be happening with Ninja Table Shortcode. It seems to be related to a conflict with another plugin. We need to look into this further from the website dashboard. I recommend reaching out to our support, as resolving the issue will require sharing sensitive information.

Thank you

Hello @smalavi06gmailcom,

There are no issues with playing videos using the Ninja Tables lightbox. In fact, the documentation shows that the videos are playing smoothly. Screenshot

To better understand the problem you’re experiencing with the video lightbox, could you please share some screenshots of your video column configuration? Additionally, if possible, please export the table as JSON and attach it here so I can review it.

Thank you

Hey @dortiz,

Thank you so much for the fantastic 5-star review! We’re thrilled to hear you’re enjoying Ninja Tables Pro, and especially impressed that you’d give our support team 6 stars if you could!

That’s exactly what we strive for – to provide exceptional support and ensure you get the most out of your Ninja Tables experience.

We truly appreciate you taking the time to share your experience, and we’re happy to have you as a Proud Ninja Tables User!

Best wishes! ??

Hello @zininweb,

There is a small issue in the plugin and we are going to release an update today fixing the issue.

Thank you

Hello @oguzk,

There doesn’t seem to be an issue with the plugin itself; it appears that the problem is arising due to a potential conflict on the site. Investigation from the website dashboard is necessary to identify and resolve the issue. We kindly request access to your website to conduct debugging. For a smoother troubleshooting process that may involve sensitive information, we recommend contacting our plugin support for assistance.

Thank you

Hello @natashaelaine77,

Both plugins should allow you to delete tables and forms without any issues. If you are unable to delete them, there could be various factors at play, such as plugin conflicts, JavaScript errors, database issues, and more. These issues are typically site-specific and require investigation from the website dashboard. You may want to reach out to the plugin support.

Thank You

Hello @jmulvey and @nanie954,

Sorting the table by a column should not trigger any loading issues. If you are encountering problems with the table loading properly after sorting, there might be another underlying cause. To troubleshoot this, try deactivating all plugins except Ninja Tables to identify any potential conflicts. Additionally, switching to a default WordPress theme can help determine if the current theme is causing the problem. By following these steps, you can isolate and address the issue affecting the table loading behavior.

Thank you

Hello @wpress2010,

There is a button Add Data and by clicking on the button you can add table rows.

If you encounter any problems adding data to the table through the “Add Data” button, please provide some screenshots for further assistance. It appears that one screenshot has already been attached, so additional screenshots detailing the issue would be helpful for troubleshooting.

Thank you

Hello @manuravi,

To diagnose the issue accurately, we require more information and resources. Kindly specify the type of table you have set up on the popup. Ninja Tables offer various table types, such as Default Table (manually created or from a CSV upload).

Additionally, please provide the URL of the table page and the name of the popup plugin. It would also be helpful if you could share some screenshots detailing the setup of the table within the popup.

Thank you

Hello @mikrozid,

The issues you’re experiencing appear to be site-specific, which is common in WordPress environments. Conflicts with other plugins, themes, or server-side issues might be the cause. To properly investigate and resolve these problems, it is necessary to access the website dashboard. You should consider creating a support ticket related to the specific functionality you are having trouble with. This process may require sharing some sensitive site credentials to diagnose and fix the issues.

Thank you

Hello @nanie954,

We understand how frustrating it must be that your Ninja Tables Pro isn’t working! A non-loading table is definitely a disaster, and we apologize for the inconvenience.

I see that one of our support agents has already responded to your support ticket. If you have any further details or specific examples to help us better understand the issue, please do not hesitate to share them. Your feedback is essential in enabling us to offer the highest level of service.

Thank You

Hello @deiatu,

To fix the issue, add a background color to the table header.

Thank You

Hello @mjmurphy53711,

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience and frustration caused by the delay in our support response times.

We prioritize responding to each customer query promptly, typically within 24 hours. It’s unusual for any ticket to remain unanswered for more than a month. We are committed to ensuring timely and effective support for all our customers, and we have been actively resolving queries and issues.

We would appreciate the chance to assist you further. Could you please provide your ticket number so we can investigate? We remain committed to resolving your issue promptly and to your satisfaction.

Thank you