antgo213

The enrollment page? Could you elaborate? Where would I find this? Is it a Pro feature, bc I don’t see this.

I’ve seen the same issues on demo sites by themeum. Are those outdated? Is it something that can be fixed with an update by the theme developer?

I’ll upload the status report, but here’s a glimpse. I noticed the webhook simulate button and clicked it and got an error. I resubscribed and simulated again and it worked. Unfortunately this didn’t solve the problem, as I don’t think it was always an issue. I “cleared data” and deactivated and deleted the plugin and reinstalled, but the account info was still there so it wasn’t a true fresh start.

WooCommerce PayPal Payments

Onboarded: ?
Shop country code: JP
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: –
Webhook status: ?
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled

I’m looking forward to that update. It may be just in time for our launch – now if I can just get the Advanced Processing Enabled I’d be set *knock*

I’ve actually (for the first time) gotten a sandbox account to properly work. After I “activated” the sandbox with Advance Processing selected, when Woocommerce refreshed, advanced card processing was Enabled. But in this screen recording it’s not – hopefully you can watch that.

The URL is empower-village.com/checkout

Thanks again for the feedback. If the video & URL don’t help with clarify, I’ll follow ur instructions for the system report – it just seems very involved as I’m not that the most technical user.

Thanks again for the feedback

Gotcha. No problem, thanks for the help.

• This reply was modified 6 months, 1 week ago by antgo213.

I’ve continued testing and trying to get this to work. I have a feeling a the country is bugging out the connection. When I disabled my sandbox account and created a new US account, the connection synced everything perfectly fine.

I really think the country is breaking it.

When logging in with a Japan account, but selecting United States, the login window reloads the page with Japan selected from the dropdown (where it previously didn’t exist as an option). Could it be possible that the only way to proceed with Japan selected is via the Standard Payment Processing option, so it forces me down that login flow..?

Hi Krystian,

I really appreciate the thoroughness of your response. I ended up switching to an alternative plugin that worked.

I believe you are correct that the issue stems from this block system. I read the screenshotted snippet from the documentation when I was troubleshooting; I must have read this before I understood the lingo (smart buttons, blocks, etc). But to be fair it does state exactly what I’m describing and clearly says it’s not supported.

This is so very odd…I tried exactly what you suggested when I was troubleshooting, and the button didn’t show. But now I can see the debit card button…still nothing happens when clicked but it’s progress…….maybe?

I did change the Woocommerce setting from “High-performance order storage (recommended)” to the legacy and enabled compatibility mode as per recommendation from another user. Maybe this has something to do with it?

What do you mean when you say you question whether Adnvaced Checkout was enabled? To be clear I was never able to enable Advanced checkout bc when i activate my paypal account via the plugin with advanced checked, the page reloads and the options are disabled. When I click enable, i am redirected to my paypal dashboard, but nothing is ackomplished or changed.

I thought this was bc I selected United States when my account is Japan based, but you said this doesn’t matter, so it’s even more odd.

Not sure wehre to go from here..I would still prefer using the Advanced checkout if possible.

I’ve actually found the shortcode verision of the checkout page solved some bugs I was experiencing when using the block version (guests were not receiving their course after purchase). So i wouldn’t mind switching from it, if it means the paypal plugin would work, but that’s still not clear as the credit card button is still not interactive.

• This reply was modified 6 months, 1 week ago by antgo213.

Good to know, thanks. For the redirect after purchase, Tutor has a setting for this in the form of a toggle – “Redirect student to course dashboard after purchase.” Is the purpose of toggling the switch on, to bypass the Order Details page?

I understand this can be overwritten, but I haven’t made any customizations that I would expect to break this.

Lastly, have there been fixes for the guest checkout not transfering the purchased courses to the newly auto-created guest account? ?I read another thread where a Tutor support person recommended enabling “compatibility mode (synchronizes orders to the posts table).” and switching legacy – WordPress posts storage.

Is this still the case?

Thanks again

Yeah I was premature with my reaching out. I JUST “fixed” it; I had the “Use Place Order Button” checked. I unchecked it.

Unreal…

Ya’ll are LIFE SAVERS. After literally spending HOURS troubleshooting a different plugin(s); this took me an hour.

If I knew what I was doing, it would have taken 2 minutes.

?????

One question tho if I may, if you select a country, click the credit card button, and it loads in, it loads a form specific to that country..which is amazing. If you change that country though, do you always have to X out and reload the form (by clicking the button again) or is it supposed to update? I’ve been having cache issue and I’m curious if this is another thing being effected.

any update on this? could you provide more precise instructions for how you resolved your issue please?