Anthonius Alfred Andreas

Hi,

Could you please try to replace the FTP_HOST value with the IP address of your (S)FTP server, not the hostname.

Thanks
Anthon

Hi,

Looking at the fatal error produced during the update (as shown in your earlier thread)

PHP Fatal error: Uncaught TypeError: ftp_nlist(): Argument #1 ($ftp) must be of type FTP\Connection, null given in /var/www/https/..at/wp/wp-admin/includes/class-wp-filesystem-ftpext.php:438

It likely has to do with a failure in making a connection to your FTP server. Could you please download and move the following PHP file to the root directory of your WordPress site. Once downloaded and moved, please access the script directly from your web browser by adding sftp-test.php after your website hostname/domain (e.g. https://www.example.com/sftp-test.php)

https://drive.google.com/file/d/1DEc6He1P5aydap1d3iZ9goF9OxYzTWiR/view

You will need to add the hostname and the port of your FTP server, and then click the submit button to see the result. Please also remove the PHP script file once you’re done with it.

Thanks
Anthon

• This reply was modified 4 months, 3 weeks ago by Anthonius Alfred Andreas.

Hi,

Thanks for reporting the issue, the development team is able to reproduce this and is currently working on a fix. In the meantime, along with the new look of the UpdraftPlus menu on the left side panel, we also provide a constant where you can add it in your wp-config.php file to disable the top level menu and to switch back to our previous menu style.

define('UPDRAFTPLUS_DISABLE_TOP_LEVEL_MENU_ENTRY', true);

Thanks
Anthon

Hi,

Apologies, could you please replace the line in the mu-plugin file

$value['core']['logs'] = 'off';

with

$value['core']['logs'] = 'unset';

You might also want to click any setting on the General tab to apply the changes

Thanks
Anthon

Hi,

Apologies for the delay, could you please let us know what hosting provider you use for the webiste, also what plugins are installed and active on the website including PHP mu-plugin files that are located in the wp-content/mu-plugins directory. It’d be more easier to get this information from the Site Health tools.

Thanks
Anthon

Hi,

Could you please send us your site information? This information can be fetched via the WordPress site health tool, the menu is located under the “Tools” menu

Once you’re on the site health page, click the Info tab

and copy your site information to clipboard by clicking on the Copy site info to clipboard button (as shown above), and then paste the information here

Thanks
Anthon

Hi,

Apologies for the delay

Does it only happen to Woocommerce plugin?, Is your website hosted on a managed WordPress hosting?, if yes, you might want to look at the backend panel on your hosting side and see if automatic update for plugins (in this case WooCommerce) setting is enabled or not. If there are no update logs captured for the Woocommerce plugin being presented on the Update Logs tab, it’s likely the update was performed from outside your website.

Thanks
Anthon

Hi,

I’m glad that you’ve resolved the issue and thanks for letting us now about the WP Toolkit in cPanel that has the Smart Updates feature, I personally didn’t know WP Toolkit has that feature. This information will help us in troubleshooting and resolving similar cases more effectively in the future.

Have a nice day.

Thanks
Atnhon

Hi

Apologies for the delay and inconvenience caused

Is there an entry log corresponding to the auto-updates event of your WordPress site from previous version to version 6.5.5?, You can check for this captured event by clicking on the EUM’s Logs tab, and look for the captured update of WordPress, if there’s an update log for that event could you please click the Stack Trace link text and send us what you have in there. Also, may I know what hosting provider you use, is your production website hosted on a managed WordPress hosting?

Thanks
Anthon

Hi,

Apologies for the delay

Regarding the DISABLE_WP_CRON constant, are you sure by setting the constant value to true you’re no longer getting the warning message from Easy Updates Manager?, because I believe it should have been set to false instead of true. Anyway, to force an update you need to go to the Advanced tab and select the Force automatic updates menu from the left sidebar and then click the Force updates button

Thanks
Anthon

Hi,

In the next release of UpdraftPlus, we’re going to implement Google granular consent where you can individually choose (by ticking check boxes) what scopes or permissions you want UpdraftPlus app to be granted. Currently, you need to use the updraft_googledrive_scope filter to add or remove scopes. However, if you use the current version of UpdraftPlus, the drive.readonly , drive.file and userinfo.profile scopes are mandatory, we don’t recommend you remove these three scopes by using the filter but you’re allowed to add more scopes if needed (see https://developers.google.com/identity/protocols/oauth2/scopes#drive for more Google Drive scopes)

The drive.readonly scope will allow UpdraftPlus to see and read all folders and/or files in your Google Drive but not to edit, delete or create new folders or files. If you remove this scope from the updraft_googledrive_scope filter and leave only userinfo.profile and drive.file, UpdraftPlus will not have the ability to read or recognize the existing folder you specified in the Google Drive storage setting on the plugin, therefore every time you perform backup UpdraftPlus will always create new one resulting in duplicate folders with a same name. This behavior applies to both UpdraftPlus and user’s custom Google app.

Thanks
Anthon

Hi,

Apologies for the delay

Is there any entry corresponding to the Woocommerce update captured in the EUM update logs. This update logs can be accessed via the Logs tab on the EUM plugin. Normally, if EUM has captured the update an update log entry of Woocommerce should be listed in there and you can click the Stack Trace link text to show more information about the update. Could you let us know what’s written in there?

Thanks
Anthon

Hi,

Apologies for the delay over the weekend

Could you please send us your live site information?, this info can be fetched via the WorPress site health tool.

On the Info tab, click the Copy site info to clipboard button and paste the information here

Thanks
Anthon

Hi,

Is your website is hosted on a WordPress managed hosting? If so, could you please take a look at your hosting panel to see if there’s an option to disable WordPress automatic update. This kind of automatic updates can’t be captured by EUM.

Thanks
Anthon

Hi,

It’s on your Easy Updates Manager plugin, under the Logs tab

Thanks
Anthon