CAA

It is complete amateurishness, compounded by arguing over whether this constitutes “crashing” our website. Our website went from fully functional to inaccessible front end and back end thanks to you releasing an update which caused a “critical error”. Saying you crashed our website and probably many thousands of others, causing charities all sorts of costs to set things right is probably the most generous way we could have described it.

Really dismal performance – you should stop describing your plugin as robust. We were able to get our website back online by rolling back to a previous version. Please let us know when you have got a properly tested solution working but from now on we’ll be treating any plugin updates from you with extreme caution.

Same here. Also urgent. Webpage is antisemitism.org

This is the previous support thread: https://www.ads-software.com/support/topic/item-description-truncated/

Hi, sorry for the delay in replying. Here’s a screenshot. In the rectangle are the values from the RSS feed, and in the circles you can see they’re all shortened with the […] that shows it’s reading the excerpt instead of the content. You fixed this in a previous release but now it’s back.

https://paste.pics/f257e0d7e9c5a483a029dde8175ecdb5

Setting publicly_queryable to false did the trick! Thank you very much for your help. You really have gone so far above and beyond to help us!

Hi Michael, We’re trying to find someone to have a look, unless you’d be willing to figure it out (on a paid basis if you aren’t able to donate your time)?

Hi Michael, Thanks for the quick response. Suddenly it started working again so we’re not sure what happened there. Hopefully it’ll stay fixed.

Thank you Fahad, it’s perfect! ??

Thank you Fahad. Would it be possible to get the plugin to read the full item text instead of the excerpt?

• This reply was modified 5 years, 2 months ago by CAA. Reason: Corrected autocorrect error!

Thank you – here it is: https://antisemitism.uk/act/volunteer/#roles

The RSS feed is here: https://antisemitism.uk/category/channels/volunteer-roles/feed/

In WordPress settings it says to show full text in each feed, not just a summary.

The CSS fixed it! I’m so sorry – I had mistyped the CSS when I pasted it the first time. Thank you!

No, we prefer no text indent

It looks good doesn’t it! ??

That CSS doesn’t seem to have fixed it though?

Hi! It’s the list of roles. They come from an RSS feed ??