Anupam Khatua

Hi @smoenkhoff,

Thank you for bringing the issue to our attention.

I want to inform you that we have fixed the issue you reported, and the updated version will be included in the next release.

Please let us know if you need any further assistance!

Hi @highrollerusa,

Thank you for your concern we are addressing it.

Hi @highrollerusa,

Thank you for your response!

Below are my answers to your queries.

Q) So you’re saying that the “Duplicate Campaign” button is only in the paid version?

Ans) Yes the “Duplicate Campaign” button is only available in the paid version

To use the free version, you can manually copy the previous campaign and paste it to create a new campaign and then publish it.

Moreover, I have shared your workaround with my technical team, and they are currently looking into it. If more users demand this feature, we will definitely add it in a future release.

Warm Regards,

Hi @highrollerusa,

Thanks for your response!

I am Anupam from Icegram Team

That’s odd! The option to duplicate a campaign is available in the paid version of the plugin. Could you also let me know which version of the plugin you were previously using? This will help me assist you better.

Meanwhile, in the free plan, you can copy and paste the campaign content. Have you tried doing that manually?

Waiting for your input!

• This reply was modified 1 month, 4 weeks ago by Anupam Khatua.

Hi @touchwood14,

I hope you’re doing well. 

I’d like to update you that we have released the fixed version of the plugin, 5.7.31. The issue with the image element has been resolved, and it is now visible in the plugin. Can you please check and confirm this? 

Looking forward to your response!

Hi @irsyaad,

I hope you’re doing well.

Could you please verify if the file below exists? If not, upload it to the specified path and check again.

File Path: D:\ig_repo\email-subscribers\lite\includes\logs\class-ig-logger-interface.php

Additionally, you can also download the latest version of the plugin from the WordPress from here and re-upload it to see if the issue persists.

I look forward to your confirmation!

Hi @touchwood14,

Thank you for bringing the issue to our attention. We are currently investigating it and will provide you with an update soon.

HI @badcharts,

Thanks for sharing your concern with us.

We are looking into it and will get back to you as soon as possible.

Thanks for your patience!

Hi @irsyaad,

Thanks for contacting us! Hope you’re doing well.

We are looking into the mentioned issue and will get back to you as soon as possible.

Thanks for your patience!

• This reply was modified 4 months ago by Anupam Khatua.