appletvan

there are free cdn to use like cloudflare.

Tell me is your site using cdn right now? It would be easier though to figure it out for me if I had access to your server. So when you say they figured it was jetpack, that would mean that if you deactivate jetpack the issue is no longer there?

its simply deactivating plugins will not create more issues if you do it right.
i can assist you though if you are not confident to proceed with the process.

Hi,

It seems your server is down.

check here: https://www.isitdownrightnow.com/tanseitan.com.html

Contact your hosting.

Best,

Van

did you try uploading a small jpg file and see if the issue is still there. if jpg images with smaller file size get processed properly then its a php directive issue. As i mentioned earlier, it is not a wordpress core issue and it is only happening on your server.

Hi,

this is a php version related issue. Did you try sending a ticket to your server provider? and see if they did some updates.

best,

Van

Hi,

based on my experience as i develop wordpress sites on my own server before sending it over to clients (of course this is to make sure i get paid first before sending over source file).

these 2 option can work:

– Using a Temporary URL.
– Using a Subdomain.

doesn’t matter whichever you use.

The option of search and replacing via sql script is what i did before but since there are a lot of backup, restore and migration plugins nowadays, that is a thing in the past, now you can just create a backup and send it to the target server and restore the site and all urls will automatically updated.

I used backupbuddy which is a paid plugin that one client of mine bought as a gift to me. but of course you can try to find other free alternatives.

Best,

Van

• This reply was modified 6 years, 4 months ago by appletvan.

–Volunteer Support–

Hi Caroline,

It seems a plugin related issue. Just a quick question, are you for some reason is using mojo plugin for keeping the site to be on maintenance mode while on development?

If yes, then you can simply go to your database and disable the plugin, or for quick access just disable all plugins via database then just activate them again 1 by 1 after you get access back.

activating them 1 by 1 will help you resolve which plugin is causing the issue.

Let me know if you need more assistance.

Best,

Van

–Volunteer Support–

Hi,

it looks like a server related issue. But to help you out narrow down problem. tell me more on how exactly are you uploading the image, and what plugin and theme you are using.

Van

• This reply was modified 6 years, 4 months ago by appletvan.

Go try going to cpanel then go to PhpMyadmin and do teh following:

look for active_plugins under wp_options in your database and simply remove the entry (this is the same with deactivating all plugins)

then you can go login and reactivate them 1 by 1 to determine which plugin is causing the issue.

this is a plugin related issue.

the plugin gallery-by-supsystic is causing the issue. The plugin may have an issue with the php version you are using but to quickly gain access to your admin, go login to your database and look for active_plugins under wp_options then remove that plugin in the declaration, then you should be able to login back.

best,

Van

here’s another one that you can try.

https://www.ads-software.com/plugins/custom-permalinks/

Hi,

For a short answer, it is not possible in wordpress core. ??

however there is plugin that I bumped into few months ago that may help you out. give it a try: https://www.ads-software.com/plugins/term-duplicator/

Best,

Van

I tested the image file and everything is good.

I would suggest you update your AVADA theme as it seems to be an editor issue.

Avada have its own editor that process the image when trying to add on a post or page.

This issue is not a core wordpress issue. You better contact avada support.

I can take a quick look at your system though and try to fix it if you don’t have much time. But if you have time to spare then contact Avada.

Van

Hi,

How are you uploading the file? are you trying to add it to a post or as product image using woocommerce.

Also are you using any plugin for speed optimization?

Van

Hi,

Can you add here the original image you uploaded so i can test it on my demo wordpress and see if the issue is with your wordpress.

Van