aprecelton

BT business is our host (for our sins!)

Hi James
AFAIK i havent had a Gutenberg plugin installed. And Im using safari, not firefox as a browser, so does this mean the above doesnt apply?

I have re-cleared the history/cache in safari but alas I still get errors in the console and white text in the edit screen.

Hello James

I have reloaded the WP program through my file manager over FTP, emptied the browser cache and tried the website again. The site loads ok so visitors can see it normally, but now when I try to edit a page using the WP dashboard, I have the same error I got when this first happened. The 3 dots are now visible, suggesting the visual editor is there, but when I click on the dots which should open the editor, they just close again. I have checked the console, and I have 7 error messages, saying Unexpected EOF, and Cant find variable errors.

Any idea what to do next?

Thanks,
Adam

Just to let you know I have downloaded the WP file as you directed, and I will plan to carry out the transplant tomorrow!

Thank you again for your help, and I’ll let you know how I get on.

FYI I just tried the troubleshooting mode, using 2019, and disabled all plugins.

The page loads (according to the browser bar) but is blank from top to bottom.

Dont know if this helps.

Hi James.

I will retry the Health check with the parameters just to make sure.

I dont think I have used plugins for Gutenberg, as far as I can tell.

Hi James

Sorry for the dealy in answering (been away for a few days!)

The REST API report says the REST API is available.

The version of PHP says 7.1.22 (Supports 64bit values).

Any more info needed?
thanks.

Hi James.
I have checked both my browsers are up to date (safari 6.0.2 and firefox 66.0.2) and I cleared the cache, history and cookies on both, and I have disabled the extensions and any plugins as suggested. However when I open the WP website and I try to edit a page, the visual editor still isnt showing, only the text editor, and the text in the box is still white. If I disable javascript the text changes from white to black but still no visual editor.

Any idea what to try next?
thanks again,
Adam

Hello James! Me again.
I have managed to edit the wp-config file and added the line you suggested but the page hasnt changed in appearance or functionality. I emptied the cache to see if that would help but no change I’m afraid.

Any ideas what to do next?
Thanks

Thank you for the rapid reply. I have managed to upload a screenshot, which shows the error messages on the javascript console.

https://www.ahdentalcare.co.uk/v2015/wp-content/uploads/2019/04/Image-03-04-2019-at-21.31.jpg

Dont know if this helps!!

I will try to amend the file you suggested.
Many thanks again