aprpac

Hi,

Yes I have received about 4 reviews since, without emojis and without any error emails or other problems.

Regards
Paul

Further UPDATE:

Review email received today (NO emojis) and I got an Error email saying “Unknown response from the server” but then immediately afterwards I got a 3rd email of the same review which was successfully passed to my website.

Paul

UPDATE:

I have today received another review that included an emoji and this review was correctly automatically delivered to my store without error and INCLUDING the emoji.

I have not had time to investigate or change my WordPress database version so whatever you did in the recent update has actually fixed the problem properly and not just removed the emoji, which is of course much better!

Thank you.
Paul

Hi,

Thanks for your reply and the update to the plugin. I have immediately upgraded so as to hopefully resolve this issue and will feedback in due course.

I have looked at the other thread you have linked and I have no idea at the moment what charset is used in my database. I will investigate this and hopefully upgrade it if possible/necessary.

Do you know if this an easy thing to do?

Finally, is there any way I can manually add the missing reviews now?

Thanks
Paul

Hi,

I have had another review failure this morning ?? and it was a really good review.

I can’t afford to keep losing my reviews – please can you address this problem urgently.

I appreciate this is a free plugin but would be happy to pay for a paid Pro version to help fund your development costs.

Kind regards
Paul

PS. This may be a red herring but both recent failures included emojis within the review text – I hope this clue may help you…

Hi,

Just had another review which was not passed onto my website. See email content below. As requested in your post, Here is a screenshot of the Diagnostics page:

Diagnostics Page

I have since had another review come through correctly.

Any chance you can provide a manual method to send the review through again for failures, or perhaps automatically try again after a few hours?

I am happy to work with you to test and get to the bottom of the problem if that helps?

Thanks
Paul
_____________________________________________________________________________
Error posting data to the shop
Hello,

There is an issue with posting review data to your shop. Please make sure that Customer Review plugin is updated and works correctly.

Technical details:
Error: Request failed with status code 500

Best regards,
Customer Reviews Plugin

Any chance of a reply please?

Oops – I am very sorry!

Thanks for letting me know quickly!

Hi,

I am also very keen for you to add the FAQ schema to RankMath.

I will use the tool you linked above for now. Please can you advise where I should place the schema code generated on my website until you have added the function.

Thanks
Paul