M Aqib Khan

Hello @sayan2407

Hope you are well.

Thank you so much for getting in touch and explaining your issue. We would require some additional details on the issue like which email provider you are using and some screen shots of diagnostic and connectivity test report.

For swift and streamline issue debugging we would recommend you to open a support ticket with us and we can have this issue resolved for you.

Looking forward to you.

Thanks and regards,
Support Team – WP Experts

Hello @lukedevries

Hope you are doing good.

Thank you for your recent update. It seems there might have been a mix-up, as we did not receive a response to the email sent on July 25th, since the email shows as sent from our end. The email you received was part of our effort to follow up and ensure the issue is being addressed. We apologize if our communication made you feel otherwise.

After conducting thorough troubleshooting on your staging environment, we discovered that the issue was not caused by our plugin. To support this, we have sent you a screencast video demonstrating our findings. Despite this, we are fully committed to resolving the issue and have been actively seeking an update from you because we genuinely want to help.

We hope this clarifies our efforts and our dedication to resolving your issue. We are here to assist you and sincerely request that we keep the discussion within the support ticket until the issue is fully resolved.

Thank you for your patience and understanding. We appreciate your cooperation and are dedicated to ensuring your satisfaction.

Thanks and regards,
Support Team – WP Experts

Hello @atvrequis

Hope you are doing well.

Thank you so much for connecting with us and explaining your concern. You could simply change the reply-to mail address by going to Settings> Message tab. For ease review the screen shot .

We believe this addresses your concern. Feel free to reach us back if you have any additional questions.

Thanks and regards,
Support Team – WP Experts

Hello @rebekahxd

Hope you are doing good.

Thanks for contacting Support team. Some other plugin/theme may be conflicting with the required modifier field. To ensure the required modifiers work within the quick view popup modal, you might need to adjust some settings or add custom code to the plugin you are using for the quick view popup. Review the plugins documentation or contact their support.

We believe this addresses your concern. Kindly check on your end and do share your feedback.

Thanks and regards,
Support Team – WP Experts

Hello @rebekahxd

Hope you are well.

We have addressed your query above. Due to lack of activity we are marking this thread as resolved.

If you have additional questions or concerns feel free to open a new thread with us.

Thanks and regards,
Support Team – WP Experts

Hello @sir3453715

Hope this finds you well.

We have received your query on our support ticket and replied you there. Once we have an absolute resolution We will post the resolution here for the other to benefit from it.

We appreciate your coordination & understanding.

Thanks and regards,
Support Team – WP Experts

Hello @lukedevries

Good Day.

We have received your support request and have responded on it as well. We are looking forward to resolve this issue ASAP.

Furthermore, once we have an absolute resolution we will be posting it here for other users to benefit from it just in case they face the same.

Eager to assist you further.

Thanks and regards,
Support Team – WP Experts

Hello @bigflannel

No you misunderstood, this is forum you can open a ticket from our website or from above provided link. And we will be able to help you.

We would have to analyze your connectivity & diagnostic test to further evaluate the issue and provide an absolute resolution.

Looking forward to assist you further.

Thanks and regards,
Support Team – WP Experts

Hello @lukedevries

Hope this finds you well.

Thank you so much for contacting Support team. We have acknowledged & reviewed your concern, We replicated this scenario on our end and everything seems to work as indented. Moreover, we haven’t received any such complains until now.

Nevertheless, We do understand that you are facing this issue and we are determined to assist you. This seems to be a site specific issue, we suggest you to open a support ticket from our official website. So that you could connect directly to technical team and they will be able to provide you with an absolute resolution promptly.

Once again thank you for reaching out and explaining your issue in detail. Looking forward to assist you.

Thanks and regards,
Support Team – WP Experts

Hello @wpnorcon

Hope this finds you well.

Thank you so much for contacting Support team. We are saddened that you have to face this issue, We suspect that email not getting delivered to Outlook, is an internal issue related to email configuration. As far as the email falling in spam is concerned we would suggest you to contact your email service provider and get your TXT records checked, as the issue might be due to low spam scores.

If you require further specific assistance to your issue we recommend opening a Support ticket with us.

Thanks and regards,
Support Team – WP Experts

Hello @rebekahxd

Hope you are doing well.

We would gladly like to let you know that modifiers can be set up as required for adding a product to cart. You can access this feature by enabling Square Modifiers plugin module from WC Shop Sync, then moving to WC Shop Sync Modifier sub-tab in Product tab and selecting “is required” check box.

For your ease We have attached a screen shot here: https://tinyurl.com/26wfqb73

We believe this addresses your question. If you have any additional question feel free to write us back.

Thanks and regards,
Support Team – WP Experts

Hell @bigflannel

Hope you are doing well.

In order to provide an accurate response to your query, We would have to properly investigate everything to reach the root cause. For proper communication and further debugging you could open a support ticket with us.

However, from the error code you mentioned in your onset message, pertains to application authentication error that is why we suggested you to create new OAuth Client ID.

We look forward to your response and the opportunity to assist you further.

Thanks and regards,
Support Team – WP Experts

Hello @bigflannel,

Hope you are doing well.

Thank you for reaching out to us and explaining your concern in detail. After careful analysis, we recommend setting up a new OAuth Client ID using the documentation provided here:

Setting up your OAuth Client ID

We believe this will resolve the issue. If you continue to experience any problems, please feel free to reach out to us again.

Thanks and regards,
Support Team – WP Experts

Hello @bomit

Good Day.

We are glad that the initial issue got resolved.

As far as this issue is concerned

Communication Error [334] – make sure the Envelope From email is the same account used to create the Client ID

We would suggest you to use the same email as From Email that you used to configure Post SMTP. Additionally, you could follow these steps and the issue will hopefully be resolved:
Go to Post SMTP -> Settings -> Message -> Email Address & Check on “Prevent plugins and themes from changing this” box. See Screen Shot for reference.

Moreover, share your Diagnostic Test report & the Socket that you are using so that we could further assist you.

We are delighted that you are not seeing any error messages for now. If you have any concern feel free to open new thread with us.

Thanks and regards,
Support Team – WP Experts

Hello @ryanbaldoza

Hope you are having an amazing day.

Our technical team analyzed and concluded this is a site specific issue as the same haven’t been reported earlier. The code provided by you was reviewed and verified by our technical team. This PHP error while syncing could be resolved by adding this line of code into code that you provided earlier and it does not affect the synchronization.

$object_new[ $kym ]->category = new \stdClass();

Another issue mentioned by you was related to setting up variable products which could be easily resolved by following these steps:?

• Use lower case letters while naming attributes/variations.
• Don’t use special characters inside Titles/Attributes/descriptions/Variations such as:
  s(“? ó ? ? ? ? ? ? ? ó ? ? ? ? ? ? ? ń ó ? ? ? ? o?o ? (){}&%$!@#^*=|:?`~+/<>;”)
• When adding variations in Square use this correct format i.e. color[red], size[small]

We believe these measures resolve your concerns. We are posting this here for other users to benefit from, the same has been communicated with you over the support ticket. As of now we are closing this ticket here as the issues have been addressed, but the support ticket is open just in case you have any additional concerns or you could always open a new thread any time and we are determined to provide you with support promptly.

Thanks and regards,
Support Team – WP Experts