Anwer AR

@lmelcarek,

Glad to hear that, You’re welcome.

@lmelcarek

I should have asked you to check WooCommerce logs. this is almost same as server logs and easier to find. WC does store this information so we can trace errors. i apologize but i forget to mention about WC logs and glad that you found it. And above pasted lines from your logs file is really helpful.

2018-02-28T21:40:53+00:00 CRITICAL Allowed memory size of 67108864 bytes exhausted (tried to allocate 178447 bytes)

According to the log entries memory limit is around 64MB and at some point 64MB is not enough to run your application correctly. WooCommerce recommends at-least 128MB of memory limit in order to function everything correctly.

There’s a greater chance to resolve this issue by increasing your server memory limit. we can do so with few different methods.

Edit wp-config.php file
wp-config.php file is in the root of WordPress installation and you can find using FTP or Cpanel. open up this file and add below line of code just before where it says “Happy blogging”

define('WP_MEMORY_LIMIT', '128M');

Now delete stored logs from WooCommerce > Status > Logs and try to reproduce the error by following same steps ( orders with large quantity ). and come to see logs for more entries.

You can change limit (128M) to anything less or greater as your site demands. if you keep getting same error in log file then increase the limit (256M,512M..) and follow the above steps again. however its not recommended to set higher limits.

You can find more methods here at WC docs site.

If issues are still there after increasing memory limit kindly let us know here so we can see more possible causes and solutions.

Thanks

Hi @lmelcarek,

large number of items to their cart

How much number of items do you consider large number in cart?

I went to your site and tested several times checking out with reasonable number of items in cart (20 above i guess) and in last test i checkout with almost 40 products (with different quantities) in cart. and don’t get any error while checking out. i used Chrome & Firefox for testing to see any potential JS issues but all the time checking out process and overall experience was normal with no errors/blank screens. and got confirmation Emails in my junk folder.

One thing to mention all of your product prices are 0$. i assume this is intentional.

Internal Server Error

Usually means there’s something wrong with your host (not 100% sure since i have not seen this error anytime). consider contacting your hosting provider to see if everything is fine on their end. also it will be helpful for us to determine any issues if you can come up with error log file (if there’s any).

Thanks

@paulanzr,

So you are using plugin for displaying related products. maybe the plugin you are using is overriding default WC template. its good idea to ask the plugin vendor here on plugin’s own support channel.

Btw i browse the plugin source on trac and came across this class. see wpl_woo_related_product_slider method and make sure if you are seeing same markup on your page. you can remove/replace hooks.

I hope it will help you to get into right direction.

Thanks

Hi @paulanzr,

Plugins do not work (which is unfortunate), I am guessing it is because the Theme structure or code.

Can you explain what do you mean by plugins do not work?

I am not sure whats going on but the WC template overriding should work if you followed the process correctly. In your case you need to override related products template.

Thanks

Hi@wptweaks,

Glad that you figure it out and the issue was not caused by WC. Your theme vendor can help you figuring out issues with the theme.

Thanks

Hi @paulanzr,

Do you copy related products template into your theme under correct (woocommerce) directory? If not so make sure to override template correctly. The changes should reflect.

Let us know if this is not the case.

Hi @wptweaks,

Do you see console for any errors? Maybe there’s confliction with any plugin or theme.

Can you share the link of affected site here?

Ah, Sorry to hear that ?? I don’t own that site. I am working with them on their site since last few days. totally unaware of anything related plugins and their activation status. I’ve let them know about this matter and hopefully they will purchase a key from you guys.
Again sorry and btw if anyone using illegal plugins then we ( freelancers ) can do nothing about it.

Thank you. I’ve submitted my issue there ??

I test it on PHP 5.6 but still error exists.

Sorry i don’t get your word “Contact support directly”? where should i submit my query?

Thank you.

Hello,

I am using PHP version of 5.4 & WP version 4.7.4
I have tried using old version of your plugin but it did not help.

Sorry for my late response & i appreciate your quick response ??

if this didn’t work then add an !important tag after value.
just add following code into your style.css at the end

.menu-item-238 ul {
  display: block !important;
}

try this css

.menu-item-238 ul {
  display: block;
}

Yes.. That’s what i was looking for. Thanks Mike.