architalevelup

Hi @penelope323

I have checked your website, it is still showing coming soon. Check the screenshot here: https://share.zight.com/xQuJvBBN

You can use Zight to take and send the screenshot. You can upload directly here by clicking on + icon.

For initial troubleshooting, please could you do the steps listed in this article https://www.kadencewp.com/blog/how-to-troubleshoot-your-website? This will help us rule out these usual causes of WordPress issues, so we can move on to investigating other possible causes of this issue on your website.

Please let us know how it goes, we’ll be more than happy to help.

Best regards,
Archita

Hi @penelope323

Glad you reached out to us about this.

I have checked the add to cart button size, normal, medium-large and large. They are working as expected. Check the screencast for reference: https://share.zight.com/L1uEYxm7

Can you share the screen recording of your end? I’m unable to view your product pages as they are showing “coming soon“. You can use apps like <u>Zight</u> or <u>Loom</u> to record your screen or capture screenshots of the issue and easily share the links with us.

Looking forward to resolving this for you.

Best regards,
Archita

Hi @rosellecelina

I’m glad you reached out. I’d be happy to help.?

The?Kadence Form (Adv) Block?has the?Hidden?Field?Block where you can?Dynamically?pull in the current?Post?Title?or?URL. Check the screencast for reference: https://share.zight.com/12ujxLY7

I hope this helps. Let us know if we can assist you further.

Best Regards,
Archita

Hi @gw808092

I am glad I could help, and you are very welcome!

Do you still need assistance here? If you’re all set, then I can mark this topic close.

If you still need help, just reply to this message and we’ll stay with you until everything is resolved.

Thanks!

Regards,
Archita

Hi @brigitteco,

I’m glad you reached out. I’d be happy to help.?

I tried to recreate the issue you mentioned, but couldn’t replicate it.?You can refer to the screencast for reference: https://share.zight.com/yAuzpeQx

For initial troubleshooting, please could you do the steps listed in this article https://www.kadencewp.com/blog/how-to-troubleshoot-your-website? This will help us rule out these usual causes of WordPress issues, so we can move on to investigating other possible causes of this issue on your website.

If the issue persists, you can also submit a support ticket via the following channels:
FREE Users:?https://www.kadencewp.com/free-support-tickets/
Premium Users:?https://www.kadencewp.com/premium-support-tickets/

If you need further assistance, please don’t hesitate to reach out to us again.

Regards,
Archita

Hi @someone3210

I’m glad you reached out. I’d be happy to help.?
There is no shortcode for the Kadence Form block. However, if you have Kadence Theme Pro, you can create a Kadence Element and include a Kadence Form in it. You can then use the element shortcode to display this element. Check the screen recording for reference: https://share.zight.com/GGuBOeRN

I hope this helps. Let us know if we can assist you further.

Best Regards,
Archita

Hi @gw808092

I’m glad you reached out. I’d be happy to help.?

The infinite scroll is a pro feature which is available in Kadence Theme Pro: https://www.kadencewp.com/kadence-theme/premium/

If you are displaying the latest posts on the Homepage, the infinite scroll will work on the homepage. Check the screen recording for reference: https://share.zight.com/v1u9dqlA

The infinite scroll feature “only” works on archive pages, custom post types and Advanced Query loop block at the moment.

I hope this helps. Let us know if we can assist you further.

Best Regards,
Archita

Hi @srga

I’m glad you reached out. I’d be happy to help.?

I have checked the Yootheme builder is a premium, so I am unable to test the issue at my end. Are you facing this issue after latest update?

Can you check for console errors you are getting while trying to load any page and see if there are any errors (texts that are in the color red)? If you see error texts, take a screenshot and send it to us, so we’ll have more information about the issue.
https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/how-to-view-console-log-errors/

Regarding the previous version, You can find and download the earlier versions of Kadence Blocks plugin from the WordPress repository. If you go to the Advanced tab you can scroll down to the bottom, and you can find the version you want to use:?https://www.ads-software.com/plugins/kadence-blocks/advanced/

I hope this helps. Let us know if we can assist you further.

Best Regards,
Archita

Hi @chapman387

I’m glad you reached out. I’d be happy to help.?

I am not familiar with Oxygen Builder. Since it is a premium plugin, I am unable to test it on my end.

I tested the password reset email with Kadence theme and plugin. It is working as expected. Check the screen recording for reference: https://share.zight.com/o0uLwdD7

For initial troubleshooting, please could you do the steps listed in this article https://www.kadencewp.com/blog/how-to-troubleshoot-your-website? This will help us rule out these usual causes of WordPress issues, so we can move on to investigating other possible causes of this issue on your website.

Please let us know how it goes, we’ll be more than happy to help.

Best regards,
Archita

Hi @meintobi

Thanks for the update. Please let us know how it goes.

You can also submit a support ticket via the following channels:

• FREE Users:?https://www.kadencewp.com/free-support-tickets/
• Premium Users:?https://www.kadencewp.com/premium-support-tickets/

If you need further assistance, please don’t hesitate to reach out to us again.

Regards,
Archita

Hi @altyfc

I’m glad you reached out. I’d be happy to help.

At present, those are the only placement options available for Hooked Elements. There is an existing feature request similar to what you’re looking for: Hooked Elements Placement Request. While it hasn’t yet been included in the planned roadmap, you can add your vote to increase its likelihood of being added as a feature.

As a workaround, you can use the element shortcode within your post. Here’s how:

1. Create Your Element: Go to Kadence > Elements and create an Element.
2. Get the Shortcode: Each Element automatically generates a shortcode. You can find this shortcode in the Element’s details.
3. Set Display Settings: Ensure the Element’s display settings are configured to be visible on your site (e.g., Entire Site).
4. Use the Shortcode: Copy the shortcode and paste it into an Advanced Text Block or any appropriate place on your post to call the Element.

Watch this screen recording for reference: https://share.zight.com/Apummjdg

If you have further questions, please let us know, and we’ll be happy to assist.

Best regards,
Archita

Hi @meintobi

I’m glad you reached out. I’d be happy to help.?

I couldn’t replicate the issue on my end, and we haven’t received similar reports.

The error indicates that the “get_current_screen()” function has been called, but it’s undefined. This issue typically arises if some of the plugin files are incomplete.

Did you update the plugin recently, or have you enabled automatic updates? If so, there might be an issue with the update process and some of the plugin files are broken or incomplete. Please do the following:

1. Create a website backup. If you do not know how to do this, reach out to your hosting provider to help you with it.
2. Delete the Kadence Blocks plugin.
3. Re-install and activate the plugin again.

Let us know if we can help you further.

Best Regards,
Archita

Hi @nims,

I’m using PHP 8.2 with the Kadence Starter template without any issues, as shown in the screen recording I shared earlier.

Could you please confirm if you’ve gone through the troubleshooting steps mentioned previously? If the issue persists after performing those steps and a server check, I recommend submitting a support ticket for a closer look:

• Premium Support
• Free Support

I hope this helps. If you have further questions, please let us know—we’re here to assist you.

Best regards,
Archita

Hi @nims,

Could you please share the errors you’ve mentioned? We haven’t received any error logs yet.

I tried to replicate the issue on my end, and the starter templates are accessible without any issue. I am using PHP 8.2. Check the screenshot for reference: https://share.zight.com/OAuZ27dG

Additionally, try the following steps to troubleshoot the issue:

• Please try clicking the Sync Cloud icon at the top-right of the design library –?https://share.zight.com/d5u2bzEo.?
• Additionally, try to flush your permalinks by going to?Settings > Permalinks and clicking the Save Changes button?without changing anything.
• Kindly ask your hosting provider to increase the PHP Configuration limit to the following:

– the PHP memory limit set to 512MB

– the max post size bigger or equal to 50MB

– the WP-memory limit set to 256 MB

– the max input vars 2500

– and ideally the max execution time should be around 300

• There is an error “Permissions Error getting library Content” which means your?Server?might be blocking your connection to our?Library.?Ask them to check if they are allowing external?cURL?calls and that your?PHP?User?has the?Write?Permissions?in the?wp-content?folder?(standard for WordPress installs).
  ?
• In some cases, a third-party?Plugin?Conflict?can also cause this issue. Please try to deactivate all the plugins temporarily except for the?Kadence?Blocks and check it again. You can consider using the?Health Check & Troubleshooting?plugin to check for?Plugin?Conflicts.?https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/temporarily-deactivating-plugins/

I hope this helps. Let us know if we can assist you further.

Best Regards,
Archita

Hi @ismokeking

Sorry to hear about this issue on your website.

I tried to recreate the issue you mentioned, but couldn’t replicate it. You can refer to the screencast for reference:https://share.zight.com/yAuzkrvB

Can you share the screen recording of the whole process? You can use apps like Zight or Loom to record your screen or capture screenshots of the issue and easily share the links with us.

Did you receive an email about the critical error??Whenever a critical error message occurs, WordPress will automatically send an email to the admin. The email should contain the error log that tells us what caused the error.

If you don’t receive an email, kindly reach out to your host to check for the error log. 

You can share here the error log file, so we would know what to do next.

Meanwhile, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

You can also try disabling all the plugins and use one of the default (Twenty*) themes. If the problem goes away, enable the plugins one by one to identify the source of your troubles.

If you cannot access wp-admin, there are other ways to deactivate plugins.

Best Regards,
Archita

• This reply was modified 9 months, 2 weeks ago by architalevelup.