architalevelup

Hi @karzag,

Great to know you got this sorted now. Thanks for updating us on this.

Do let us know how it goes. Please open a new support topic if you have a different inquiry.

Have a wonderful weekend.

Regards,
Archita

Hi @karzag

Thanks for the update.

Can you try deactivating the cookie plugin and see if it resolves the issue?

Please clear your browser cookies before doing any testing.

I hope this helps. Let us know if we can assist you further.

Best Regards,
Archita

Hi @karzag,

I reviewed your website, Poppins and Raleway font is displayed on frontend. Check the screen recording for reference: https://share.zight.com/JruE1zAp

I have noticed you have cache plugin installed. Check the screenshot for reference: https://share.zight.com/yAuz6xjp

Clear the website and browser cache from your end and check in the incognito window.

• Check the article to clear the cache: https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/clearing-your-website-cache/
• Check the article to clear the browser cache and cookies:?https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

I hope this helps, please let us know if we can assist you further.

Best Regards,
Archita

Hello @mikehende

According to your screenshot, you are facing an error, “This block has encountered an error and cannot be previewed.”

Are you facing this issue with all Kadence Blocks or just the Advanced Text block?

I wasn’t able to replicate this issue on my test website.  Check the screen recording for reference: https://share.zight.com/xQuoKZzD

Below, I will provide you with some initial troubleshooting steps to complete. Please try completing all the steps and see if they resolve the issue on your website.

1. Can you ensure everything on your website is up-to-date? Such as your WordPress Version, Theme, and Plugins. Can you also try clearing your Website and Browser Cache to see if this resolves the issue? 
2. Whenever the?Block?Encounters?an?Error, can you check for?Console Logged Errors? Please send us any?error(s)?you may receive.
   
   Can you also check your?WordPress?Error?Logs? Some hosts offer a built-in way to see the?WordPress?Error?Logs. If your host doesn’t have a built-in error log, you can manually enable and view your?WordPress?Error?Logs?by following?This Guide.?Please also send us any?error(s)?you may receive here.?
3. You may have a Plugin Conflict on your website. You can use the Health Check & Troubleshooting plugin to check for Plugin Conflicts. https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/temporarily-deactivating-plugins/. You can put your website into troubleshooting mode. This deactivates your current theme and plugins. Then, you can activate everything back one by one. Each time you activate something, test the issue and see if it occurs. Once the problem occurs after activating a particular plugin, then that plugin is the cause of the conflict. Please let us know if you find a Plugin Conflict on your website.
   
4. Can you also go to your Dashboard → Tools → Site Health and see if you have any Site Issues here?
    
5. Additionally, can you go over and complete all of the remaining steps in this Troubleshooting Article? Thanks!

I hope this information was helpful to you. Please let us know if any of the steps above work for you or if we can further help.

Best Regards,
Archita

• This reply was modified 11 months, 1 week ago by architalevelup.

Hello?@stevedw,

No additional plugin is required to use Gutenberg’s latest posts block. Check the documentation: https://www.ads-software.com/documentation/article/latest-posts-block/

Can you share the website URL with us so we can take a look at the block you are using on the homepage?
Or can share the block name with us so we can guide you to hide the author name accordingly?

Regards,
Archita

Hi @shaunshaun,

Can you share the screen recording or screenshot of the issue you are facing?

Which block settings are not appearing for you? Could you please provide the names of those blocks?

Additionally, it is mentioned in the documentation, “The settings available will depend on the block you are using. Not all settings will necessarily be available on all blocks.”

Let us know if we can assist you further.

Best Regards,
Archita

• This reply was modified 12 months ago by architalevelup.

Hi @davidovic123,

Currently, there is no built-in option to select the number of columns for each header row.?

After a quick search in our logs, I have found that a feature request has been already made for this to be possible in the future.

You may add your vote or comment on additional information on this page – https://www.kadencewp.com/kadence-theme/feature-requests/custom-number-of-columns-in-header/

Please note that we cannot give an estimated date for when this will be added.

If you have further questions, please let us know, and we’ll be happy to help out.

Best Regards,
Archita

Hi @wireb

I am unable to replicate the issue. Could you please provide a screen recording of the problem so that we can investigate further?

Let us know if we can assist you further.

Best Regards,
Archita

Hi @stars-on,

Can you send a support ticket to look closer at this issue?

<ul><li>Premium Support: https://www.kadencewp.com/premium-support-tickets/</li>

<li> Free Support: https://www.kadencewp.com/free-support-tickets/</li></ul>

I hope this helps. If you have further questions, please let us know; we’ll be happy to help.

Best Regards,
Archita

• This reply was modified 1 year, 1 month ago by architalevelup.

Hi @stars-on,

I reviewed your homepage portfolio and test page portfolio section.
On the homepage, you have integrated the Portfolio grid carousel block of the Kadence Blocks plugin. Check the screenshot: https://share.zight.com/2Nu9PvWb

On the test page, you are using a Classic virtue theme portfolio. Both have different design and functionality.

As you are using Kadence Blocks, I recommend you portfolio grid block on the test page as well. Check the screenshot for reference: https://share.zight.com/WnuXkqOo

I hope this helps. Let us know if we can assist you further.

Best Regards,
Archita

Hi @stars-on,

Can you share the screenshot of how you are adding the portfolio grid?

As you are using the Kadence Blocks pro portfolio grid on the homepage, I recommend you portfolio grid block on the test page as well.

I hope this helps. If I misunderstood what you’re trying to do or if what I have shown is still not working for you, please let us know, and we’ll be more than happy to help.

Best Regards,
Archita

Hi @wireb,

I couldn’t recreate the issue. Here are the steps I took to debug it:

1. Installed the Popup Maker plugin and created a popup.
2. Tested the Kadence search popup and Popup Maker on the frontend, and they both worked fine.

Check the screen recording for reference: https://share.zight.com/6quXvEO2

Can you share the screen recording of the issue so we can try to create the same scenario to debug the issue?

For initial troubleshooting, please could you do the steps listed in this article https://www.kadencewp.com/blog/how-to-troubleshoot-your-website? This will help us rule out these usual causes of WordPress issues, so we can move on to investigating other possible causes of this issue on your website.

Please let us know how it goes, we’ll be more than happy to help.

Best regards,
Archita

Hi @dja_440

Are you referring to adding a link to the form label or something like a privacy policy link?

Add a link to form field name/label: With an advanced form block, you can add the link to the label. Check the screen recording for reference: https://share.zight.com/p9uBNNZr

Accept field:
Both advanced and regular form blocks provide you the option to add an Accept field. You can achieve this with the?Accept Field,?select only the text you wish to be hyperlinked, and link them to the Privacy and Policy Page. Check the screen recording for reference: https://share.zight.com/mXuz7qj2

Check the article:
https://www.kadencewp.com/help-center/docs/kadence-blocks/advanced-form-block/
https://www.kadencewp.com/help-center/docs/kadence-blocks/form-block/

I hope this helps. Let us know if we can assist you further.

Best Regards,
Archita

Hi @lotfreeman

There is currently no option to select a page layout based on the devices.

You can submit a feature request here: https://www.kadencewp.com/kadence-theme/feature-requests/ so the developers can consider the feature that you have in mind. However, please note that we cannot give an ETA of when this will be added. The development team considers certain factors before implementing new ones.

I hope this helps, please let us know if we can assist you further.

Best Regards,
Archita

Hi @sharoni

Can you check for Console-Logged errors? https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/how-to-view-console-log-errors/

You can also send a support ticket to look closer at this issue.

• Premium Support: https://www.kadencewp.com/premium-support-tickets/
• Free Support: https://www.kadencewp.com/free-support-tickets/

Best Regards,
Archita