architalevelup

Hi @dja_440

Are you referring to adding a link to the form label or something like a privacy policy link?

Add a link to form field name/label: With an advanced form block, you can add the link to the label. Check the screen recording for reference: https://share.zight.com/p9uBNNZr

Accept field:
Both advanced and regular form blocks provide you the option to add an Accept field. You can achieve this with the?Accept Field,?select only the text you wish to be hyperlinked, and link them to the Privacy and Policy Page. Check the screen recording for reference: https://share.zight.com/mXuz7qj2

Check the article:
https://www.kadencewp.com/help-center/docs/kadence-blocks/advanced-form-block/
https://www.kadencewp.com/help-center/docs/kadence-blocks/form-block/

I hope this helps. Let us know if we can assist you further.

Best Regards,
Archita

Hi @lotfreeman

There is currently no option to select a page layout based on the devices.

You can submit a feature request here: https://www.kadencewp.com/kadence-theme/feature-requests/ so the developers can consider the feature that you have in mind. However, please note that we cannot give an ETA of when this will be added. The development team considers certain factors before implementing new ones.

I hope this helps, please let us know if we can assist you further.

Best Regards,
Archita

Hi @sharoni

Can you check for Console-Logged errors? https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/how-to-view-console-log-errors/

You can also send a support ticket to look closer at this issue.

• Premium Support: https://www.kadencewp.com/premium-support-tickets/
• Free Support: https://www.kadencewp.com/free-support-tickets/

Best Regards,
Archita

Hi Muhammad,
The new version of the theme has been released. It will resolve the issue of WooCommerce out of date template.

If you have further questions, please let us know, and we’ll be happy to help out.

Best Regards,
Archita

Hi @kaelobenn

According to your console error logs, it seems like there is some plugin conflict.

Please try to deactivate the plugins one by one and see if there is any plugin that is causing conflict. Check this article to troubleshoot: https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/

You can also send a support ticket to look closer at this issue.

• Premium Support: https://www.kadencewp.com/premium-support-tickets/
• Free Support: https://www.kadencewp.com/free-support-tickets/

Best Regards,
Archita

Hi @keress

You have to remove the z-index from your uagb-container. It is coming from uag-plugin.

You can override by adding custom CSS by going to Appearance > Customize > Additional CSS
.wp-block-uagb-container, .wp-block-uagb-container>*:not(.uagb-container__shape){
z-index: unset;
}

Check the screencast: https://share.getcloudapp.com/yAuJ61Xw

I hope this helps, please let us know if we can assist you further.

Best Regards,
Archita

Hi There,

The text that appears at the descriptor of the photos is image caption text. You can override the color by adding custom CSS by going to Appearance > Customize > Additional CSS

.wp-block-image .aligncenter>figcaption{color: red;}

I hope this helps, please let us know if we can assist you further.

Best Regards,
Archita

Hi Daniel,

As you are using the Child theme, I assume that you have made code changes/overrides within those WooCommerce PHP templates. Did you have a developer create your child theme before? If so, you can reach out to them to help you in updating the templates. For reference, you may see this post.

For now, Another way is to edit those PHP files and update the version within the comments.
Open your neve-child-master/woocommerce/emails/email-styles.php and change the version to latest one.
Check the screenshot: https://share.getcloudapp.com/nOuKdv7j

In the meantime, I will update our developers on this.

I hope this helps. Please let us know if we can assist you further.

Best Regards,
Archita

Hi @virtual03

Thanks for reaching out to us.

Could you please provide additional information regarding the email styles you mentioned are already outdated? Is there an error or warning you are receiving from your end?

There is no information about a plugin update. If there is an error or warning that needs an update, we will send your message to the development team. 

I hope this information will be helpful to you, and if you have any further questions, please do not hesitate to reach out to us.

Best Regards,
Archita

Hi @maxpaxbax

Thanks for reaching out to us. We’ll be happy to further assist your concern.

There is no option to use the widget in the header area with the Free Kadence theme. Kadence Pro lets you show widgets in the header. https://www.kadencewp.com/kadence-theme/premium/

[Alternate solution]

• If Polylang provides a shortcode, then you can add it to the header using Custom HTML.
• Also, Polylang provides the option to add Language switcher in menu. Check this article: https://polylang.wordpress.com/documentation/frequently-asked-questions/the-language-switcher/

I hope this information will be helpful to you, and if you have any further questions, please do not hesitate to reach out to us.

Best Regards,
Archita

Hi @danishsard ,

Thanks for reaching out to us. We’ll be happy to further assist your concern.

Kadence add Global CSS as inline CSS in webpage. I’m guessing you’re referring to global CSS. Check the screenshot:?https://share.getcloudapp.com/Kou9xBZk.

It is a default behaviour, there is no setting to change this. Kadence Themes added global CSS as an inline to speed up the website.

Check out this article to understand why we use inline CSS: https://www.wearediagram.com/blog/heres-why-you-should-inline-critical-css-to-reduce-load-time

I hope this information will be helpful to you, and if you have any further questions, please do not hesitate to reach out to us.

Best Regards,
Archita

Hi @cyriln,

Thanks for reaching out to us. We’ll be happy to further assist your concern.

I have checked your website,

• Archivo – It is used used on the Primary Nav fonts. Check the screencast: https://share.getcloudapp.com/7Kuz4m0W
• Sora – It is used as Global heading in some sections . Check the screencast: https://share.getcloudapp.com/jkuA2QQd
• Montserrat– It is used as Global Heading in some sections. Check the screencast: https://share.getcloudapp.com/qGuqPKN1

These fonts are used on your homepage now. Please double-check font settings in the Customizer:

• Nav – Customizer > Header > Primary Navigation > Design tab. Check the screencast: https://share.getcloudapp.com/6qubm2rn
• Headings – Customizer > Colors & Fonts > Headings

Since you are using advanced heading blocks, they have their own typography settings. Check the screencast: https://share.getcloudapp.com/NQuWLg1g

Please double-check blocks typography options and see if it resolves your issue.

I hope this information will be helpful to you, and if you have any further questions, please do not hesitate to reach out to us.

Best Regards,
Archita

Hi There,

Thanks for reaching out to us. We’ll be happy to further assist your concern.

I’ve tested the sticky header and transparent header features on my test website with the latest versions of themes and plugins. Check the screencast: https://share.getcloudapp.com/GGuJmjyj

I’ve looked into your website and found that the header CSS is not loading in your page. Can you tell me what version of Kadence you are using?

Check the screenshot: https://share.getcloudapp.com/yAuAwqA5

How to troubleshoot:

• Please try to deactivate the plugins one by one and see if there is any plugin  that is causing conflict. Check this article to troubleshoot: https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/
• I found that Cloudflare and Litespeed are active on your website. Please try to disable the Cloudflare cache and see if the issue is resolved.Check the screenshot: https://share.getcloudapp.com/2Nu6GD95

Note: As you are using cache, please clear cache and cookies from browser before testing.

I hope you will find this information useful, and should you have any further questions, do not hesitate to reach back to us.

Best Regards,
Archita

Hi There,

Woocommerce adds payment methods to emails, and our plugin doesn’t handle them.

As I can see in your screenshot, you are using COD payment method. You can remove payment info from email using following code snippet in your child theme functions.php, or you can use?code snippet?plugin.

function kadence_custom_remove_instructions(){
if ( ! class_exists( 'WC_Payment_Gateways' ) ) {
return;
}

$gateways = WC_Payment_Gateways::instance(); // gateway instance
$available_gateways = $gateways->get_available_payment_gateways();

// Add only the email instructions
if ( ! $sent_to_admin && 'cod' === $order->payment_method && $order->has_status( 'completed' ) ) {
if ( $gateway->instructions ) {
echo wpautop( wptexturize( $gateway->instructions ) ) . PHP_EOL;
}
if ( isset( $available_gateways['cod'] ) ) {
remove_action( 'woocommerce_email_before_order_table', array( $available_gateways['cod'], 'email_instructions' ), 10, 3 );
}
}

}
add_action( 'woocommerce_email_before_order_table', 'kadence_custom_remove_instructions', 1 );

Note:

1. It will hide payment methods from all WooCommerce emails. If you want to do further customization, I recommend contacting WooCommerce support.
2. If you are using another payment method, then you have to add those in code snippet. For reference, please check the link: https://www.ads-software.com/support/topic/hide-remove-bacs-instructions-details-from-email/

I hope this helps, and let us know if we can assist you further.

Best Regards,
Archita

Hi there,

Sorry for delay in reply.
Could you please provide us with the error log or website URL so that we can better understand the errors you’re facing? Also, the theme version and WordPress version you are using?
If you don’t have error details, you can ask your hosting provider to share the copy of error logs.

You can also send a support ticket to look closer at this issue.

• Premium Support: https://www.kadencewp.com/premium-support-tickets/
• Free Support: https://www.kadencewp.com/free-support-tickets/

Best Regards,
Archita