Jon Cuevas

Hi @pierrelannoy,

Those hooks work perfectly.

Thank you.

Yeah, I’ve been waiting for hours now for whatever announcement would come from Duo Security.

e3mobile, thanks for the quick fix. I encountered the same error and applied your solution. Everything works fine now. I hope the plugin author would release an official update soon.

Update: A few days after sending a support request through https://en.support.wordpress.com/contact/?jetpack=needs-service, WordPress engineers were able to fix the problem which was caused by a duplicate installation of my blog, which was actually an archive of a previous version of my site. After turning off Jetpack on the old site and by disconnecting and reconnecting Jetpack on my existing site, all the old stats were recovered.

I’d like to thank Valerie, the WordPress engineer who helped resolve this issue.

A few days after sending a support request through https://en.support.wordpress.com/contact/?jetpack=needs-service, WordPress engineers were able to fix the problem which was caused by a duplicate installation of my blog, which was actually an archive of a previous version of my site. After turning off Jetpack on the old site and by disconnecting and reconnecting Jetpack on my existing site, all the old stats were recovered.

Thanks. I already sent them an email. I’m hoping to get a response soon. I’ll post back here any update that I get.

Another thing, though my stats worked ok until the update, I only noticed something was wrong after checking my stats on WordPress for iOS.

If the forum mods think it is appropriate to move this to the Plugins forum, then please do so.

I’m beginning to lose hope that there’ll even be a reply from anyone from Automattic or from people involved with JetPack.

It has been a week, my stats from several years back were lost.

Thanks, I did just that and posted on the plugins forum. I did tag my post here so it should come out when you search for posts related to Jetpack and WP-stats but I guess, either the right people haven’t chanced upon my support issue, or they’re flooded with support requests and there aren’t that many support people assigned to this part of the forum.

I already went ahead and checked that and read through the documentation of WP-Stats but still no solution in sight.

I also just ran into a posts discussing a possible solution https://www.ads-software.com/support/topic/jetpack-stats-lost?replies=25 and I’m looking at trying to solve this myself.

I have the same problem. I lost stats from 2007 to present.

My site is self-hosted.

I’d like to ask again, if there is any way I can merge the stats of my site back together? I’ve lost stats from 2007 to present and would like to know from the people who maintain WP-Stats and Jetpack if that is possible?

Thanks for the feedback.