Hi Gemma,
Thanks for your reply!
However I think I wasn’t clear. I did not have issues with second level menu entries, but rathers with the second menu itself.
When looked at on a computer screen, the first menu’s line is my “primary” menu, and for some reason that I don’t recall, i created a “secondary” menu which is the second line (starting with the Contact item).
It is this secondary menu that is unreachable from a phone.