Hi JaxAce,
Thanks for your interest in PlayThru!
We have two options for showing PlayThru: our “Lightbox” version or our “Embedded” version. For a description of each, please see our blog post:
https://areyouahuman.com/new-lightbox-method-for-playthru
It sounds like you are using the Embedded version. Is that correct? You can check this within the dashboard.