ArielK

Hi @oldrup,

After investigating we found that the issue may be due to a database encoding problem that affects special characters. Here’s a quick workaround you can try:

1. Deactivate and delete the Activity Log plugin.
2. Reinstall and activate the plugin.
3. Try uploading the file again.

Note: Deleting the plugin will erase your log history, so please export it first if you have important data.

We apologize for this workaround, as it seems to be a unique case, and we’re not yet sure how to solve it. Let us know if this helps!

Best

Hi @oldrup

Thanks for reporting this! We’ll look into the issue and try to reproduce it with the filename you provided. We’ll update you once we have more information and a fix.

Best,

Hi @kukat,

Please go to WP-Admin > Appearance > Theme Settings and check the option “Disable Description Meta Tag”. This should resolve the issue.

Thanks!

Hi @yair1515,

We’ve updated the plugin. Please try it again and let me know if it resolves the issue.

Thanks!

Hi @djcowan,

Could you please share the error message with us? This will help us identify and debug the issue. Additionally, have you tried deactivating other plugins to see which one might be causing the conflict with the image optimizer?

Thanks

Hi @iadzemovic,

First check the source you downloaded your child-theme to be sure it’s a safe place.

It’s likely a sign that your website needs to be hardened. Consider the following recommendations:

1. Keep everything updated WordPress, themes, and plugins to close security gaps.
2. Use plugins such as Solid Security to monitor and protect your site.
3. Set file permissions to 644 for files and 755 for directories to limit unauthorized access.
4. Add define('DISALLOW_FILE_EDIT', true); to wp-config.php to prevent edits from the admin panel.
5. Implement a WAF like Cloudflare or Sucuri to block malicious traffic.
6. Restrict access to sensitive files and use IP restrictions for the wp-admin area.
7. Enable logging for file changes and user activity with plugin like Activity Log

Implementing these measures will help strengthen your site’s security and reduce the risk of attacks.

Thanks

Hello,

We’ve included the changelog in the readme.txt file. However, www.ads-software.com doesn’t display changelogs for themes, which is a limitation related to the platform’s moderation not something theme authors can control.

In the meantime, you can view the full changelog on our GitHub repository: https://github.com/elementor/hello-theme/blob/master/readme.txt.

Thanks

Hi @elnoi,

Unfortunately, we don’t have such an option on the settings page, but you can achieve this with a filter and some code in your functions.php file.

Here’s an example of code that skips logging for any user with the administrator role:

add_filter( 'aal_skip_insert_log', function( $should_skip_insert, $args ) {
    if ( isset( $args['user_caps'] ) && 'administrator' === $args['user_caps'] ) {
        $should_skip_insert = true;
    }
    return $should_skip_insert;
}, 10, 2 );

Thanks

Hi @lauramartin,

I don’t think there’s a conflict here. Our plugin always select the first role only in order to keep the database structure simple.

I apologize for that.

Hi @tnkrthemes,

It looks like you got confused with another plugin that does a similar purpose ??

Best

Hi @lauramartin,

We always ensure that one of the roles is kept in the log (tested with a custom role created using the User Role Editor plugin). I attempted to reproduce the issue but was unsuccessful. Could you please let me know the steps I need to take to verify your problem?

Best

Hi @pgvkvlte,

It could be that there is some code on the site or server causing this issue. I would recommend, for testing in a development environment, disabling plugins or replace the theme to see if the problem resolves itself.

Best,

The plugin stores the event and which user triggered it.

Hi @jsttan,

When you set the Activity Log plugin to not collect IP addresses, it will stop storing IP addresses from that point forward. However, any IP addresses logged before changing this setting will still be in your existing logs. To remove these, you need to reset the data and start fresh.

Please note, the Activity Log plugin also provide the tools to help you adhere to GDPR compliance standards, including Export/Erasure of data via the WordPress Privacy Tools if needed.

Best regards,

They explained Hello theme wasn’t compatible with php 8.0 version or higher versions

This is a general statement without specific details.

As I mentioned before, works really well with PHP versions 8.0 and up. It’s used on millions of different WordPress installations, including those with versions PHP 8.1, 8.2 and 8.3. If there’s a problem with compatibility, we’d love to know so we can fix it quickly. Please ask your hosting company to tell us exactly what the issue is.

Thanks