arikg

– There are two sites, one is broken and one is fine: True
– The broken one works fine with another theme, but not with Customizr: Not True. It doesn’t work even with another theme. (I think I see you point here)
– The broken one won’t work even if you uninstall Customizr and reinstall: True.

I am faint-hearted ?? especially since the site is up and running and has many visitors… I am looking for relatively safe solutions here ??

Hi,

Thanks for your quick reply!
I didn’t really duplicate the site, i just created a new installation and added customizr and all the rest of my plugins (in case one of them was conflicting with wp-fb). The settings in terms of widgets and design are not exactly the same i guess. But I don’t think that is were the problem hides.
The site is https://www.glouds.com
I appreciate any help ??

I opened a new wordpress site – with all the plugins and the same theme. Everything works just fine. Not a clone but the same skeleton…
So I put my site in maintenance mode, changed theme and checked again but the avatar was not working.
So I guess I somehow made something to the site that I don’t remember doing. I tried to uninstall my theme and re-install it but it didn’t help.

Anyway, your plugin seems to work just fine on a new wordpress installation so I guess there’s nothing more for us to do here.

Thanks for the help! I will mark this “resolved” since it’s not a plugin problem.

I can’t do that, my site is live and is getting many visitors. I don’t want to shut it down unless i absolutely have to.
By the way, I Recently added bbPress forums and the Facebook Avatar is working very well in the forums. So it’s just the comments.
I have to mention that I checked the issue with Twenty Fourteen on “preview” mode because I didn’t want to change the site theme to my visitors. does this matter?

Thanks, I tried the default theme (Twenty Fourteen) but it’s not working either.
What else can cause this?

Same here!
Please explain how to make it work on bbPress forums and topics.
Is there an option to purchase this added ability?

Oh, I’m using Customizr theme if that helps…