armandoc

Thanks!

Sorry I meant to say that found an IP address in there that wasn’t mine. It shouldn’t have been in there? Also, Im getting emails about jpegs being uploaded onto the account that I am not uploading and I have no idea who or why this is happening?

I know that my site was hacked recently?

Hi yes your right.

I checked the .htaccess file and the old IP was in there so I updated it and tested and it all worked fine.

Thanks!

I found one in there that should have been?

Sure, yes I did enable the whitelist option.

Hi

Nothing really. I reset my router but look to have a similar IP.
I deleted a load of pictures that had been uploaded and not by me and thats it?

Hi, Im having similar issues, I’m using the correct username and password and answering the honey pot question but it keeps sending me back to the start again?

Any ideas?

Hi,

Thanks but tried this and it doesn’t work.
No idea why, I have followed the tutorial to the letter.

Does anyone know what the theme ‘functions.php’ code would be for a Google.co.uk map?

Thanks.
Armando.

Attention seeking review? Why on earth would anyone leaving a review be seeking attention???

Hey if you don’t like what some users expect of authors then maybe you need to publish guidelines about what some users CAN expect?

I think your view is valid as is Esmis, but the issue with it is that is doesn’t say that anywhere in WordPress?? There are no guidelines, there are no expectation levels set.

Plugins are not mentioned in WordPress support anywhere, so maybe you should add it so users know what they can expect or not as the case may be.

If its not about expectation then Its about communication!

There is no fuss.

Esmi thinks that people need to wait at least 2 weeks before they leave a review about a plugin that doesn’t work and I disagree.

The vast amount of people that download plugins that don’t work will get frustrated and will leave a review. Thats a fact. The reason is that if a plugin doesn’t work when its supposed to, then its not fit for purpose. End of story. Users don’t want to be waisting time downloading plugins that don’t work.

I own a software company so I know what customers expectations of a product are.

Esmi’s point is that if a developer is part time or the plugin is free then users should somehow be less disappointed and more forgiving?

The point of a developer releasing a plugin for public consumption be it a WordPress user/ customer or a part of a community, and it doest work, then its simply not been tested enough in my view, and it should either be taken off the market until its been fixed, or the plugin author is actively on the case supporting users and creating updates.

I have looked at the waiting list for support of this plugin and there are users that have waited 3 days for a response? Some have waited weeks and still not had a response?!?

I think that there should be an SLA (Service Level Agreement) for WordPress authors that develop and release plugins that says that you either support your plugin as users would expect or, in the case that Esmis is making, make it clear that if your a part time author that your response time is going to be at least two weeks before you can support anyone with an issue. That way anyone looking at a plugin knows before hand what kind of support they can expect to get before they download it.

Its about managing expectations between users and authors and at the moment WordPress could be doing this better for everyone.

And the WordPress community are primarily a business community.
I don’t need premier support thanks thats not what Im looking for.

A two week period to wait for support is too long ether if your paying for it or not, whether your playing games or in business. Period.

Take a survey and learn a little about your community and what they expect from developers in terms of support. Don’t take my word for it.

2 Weeks???? Sorry Esmi, thats not a time line that I can wait for support? Are you kidding?

Developers that create free plugins that can’t support their users for up to two weeks for one reason or another have to understand that there are businesses out there that are potentially using their products?

Some businesses use them to support their own customers and as a result need much better support than that!

If I told my customers to wait for two weeks for support on my part time business then I wouldn’t last very long and neither would anyone else!

So how long do you suggest anyone waits before posting a comment about a theme that doesn’t work?