arnikab

Hi Adam,

We have had a number of customers with this same problem now.
see link for screenshot of page.
https://ibb.co/M6FG0sp

I have done what you suggested but i cannot see the 403 block.

Please advise ??

Thanks, Arnika

Hi Adam,

Thanks for replying!

Do you mean the finding the customer who got blocked? I have found the user however it is flagged as human. Details below:

Activity Detail
 Birmingham, United Kingdom left https://doodle-bag.com/my-account/ and logged in successfully as "NAME". https://doodle-bag.com/my-account/
17/11/2021 19:11:25 (22 hours 44 mins ago)  
IP: 86.13.209.142 Hostname: cpc158315-king14-2-0-cust397.19-1.cable.virginm.net
Mozilla/5.0 (Linux; Android 10; SM-G960F) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.74 Mobile Safari/537.36

thanks,
Arnika