Igor S.

We’re sorry to learn that you are not satisfied with the free version of the Restrict plugin. However, it is not true that updates are only available for the premium version as we’re releasing updates for both free and premium version of the plugin at the same time so you don’t have to worry about security patches as they are included with the free version of the plugin as well.

Now, if you would like to get a premium version of Restrict, please contact us back as we can offer you a nice discount for your premium license purchase.

Hope to get back from you soon.

Hi there,

I’m afraid there is no possibility to send attachments with Tickera’s emails. Alternatively, if all the customers that will be receiving the emails should receive the same file, you can upload the file to your website and include the URL in the content of the email that you will be sending to your customers.

You can disable attendee or buyer emails within Tickera Settings -> Email tab. Also, you can navigate to Tickera Settings -> General tab and disable attendee email field so that this information is not collected on the checkout and therefore no emails will be sent to attendees.

Hope this helps a bit.

Hi there,

Can you please provide us with a bit of details about your configuration? For example, do you use attendee fields and if yes, whether perhaps customers are using the same email address as the buyer email and attendee email and getting emails twice because of that?
Please provide us with as many details as possible so we could figure out what might be happening.

Thanks.

Hi there,

I have notified our developers about this and got a response that they will be reviewing potential changes to improve this in the next update of Tickera.

We appreciate your input and we will keep you posted about the progress.

Hi there,

The only way to do this is to create separate ticket types for the first row and limit the number of tickets per order for that ticket type to the number of tickets you want to allow your customers to have for the first row. With this, they will then need to purchase tickets of a different ticket type which will be assigned to a different row.

However, it is important to notice that these limitations can be enforced only within a single order. So, if a customer makes another order, they will be able to purchase tickets for the first row again.

Hi there,

It appears that?tickets are not being generated in the Attendees & Tickets area of Tickera when customers are creating orders which means that the latest HPOS feature of Woocommerce is currently active in your website which is not yet compatible with the current Bridge for Woocommerce version. However, our developers are already working on this and will be available in the upcoming Bridge for Woocommerce version release.

In the meantime, to address the issue, please revert back to the WordPress posts storage (legacy). The settings can be found at Woocommerce > Settings > Advanced > Features.?

Let us know if that helped.

Hey there and sorry for delayed reply.

in regards to getting error 404 when ordering tickets, first you should flush permalinks and then you can navigate to Tickera Settings -> General tab and set an option Order details pretty links to No. This should resolve this issue.

As for the issue with viewing and downloading tickets, navigate to Tickera Settings -> System and check whether GD or Imagick PHP extensions are active for your website. If they are not, you should contact your hosting service provider and ask them to activate either one of these as this will allow tickets templates that contain images to load properly.

Let us know if that helped.

Thanks.

We, of course, do offer technical support for the free version of Tickera via WordPress support platform as well as via direct contact from the contact form on our website.

Also, not only that we offer testing of the premium version of Tickera but we also encourage each potential customer to request access to our fully featured, fully functional playground version of Tickera access to which can be requested here. With this, you can try each and every premium feature and see how it works first hand and decide whether it fits your needs or not prior committing to purchase a license.

Hi there,

Given that your issue comes from our Bridge for WooCommerce which is premium plugin and is not related to the free version of Tickera in any way, please submit a support ticket on our website or contact us via our contact form here https://tickera.com/contact/

Tickera has a a Seating Charts add-on that works when Tickera is running alongside WooCommerce via Bridge for WooCommerce and which has integration with Google Firebase which takes care that seats cannot be double double booked. If configured properly (as explained in our documentation here https://tickera.com/tickera-documentation/seating-charts/firebase-setup-configuring/) as soon as someone clicks a seat and adds a ticket for it to their cart, this seat becomes unavailable for others.

Can you please confirm that you gave utilized this and had issues as you explained in your rating?

Thanks.

Hi there,

Given that the question is related to the premium add-on for Tickera, I’d suggest you contact us via our contact form.

Hi there,

I’d suggest you install Email Log plugin to monitor outbound emails from your website. After that, make a test order of tickets and once you finish the checkout and make sure that the order has received status Order Paid, check the log in the Email Log plugin dashboard.

If emails are sent but you have not received them or they have ended up in the spam folder of your inbox, then please check our solution found here. However, if emails are not sent, then please let us know.

In regards to the question about displaying a table with tickets for multiple events, this is currently not possible with Tickera alone. You can, however, create a table using, for example, WP Table Builder plugin to which you can then manually add add-to-cart button shortcodes for all the tickets you want to display.

As for the second question, I’m not quite sure I understand it. Can you please rephrase or provide a bit more details about what you would like to achieve so that we can point you in the right direction?

Thanks.

Hi there,
Tickera pulls date and time format from the general settings on your website and uses that format wherever it displays date and time on the front end and on the tickets. So, in order to change the date and time format, you should navigate to the General Settings of your website and pick the date and time format that fits your needs.
The only exception is the date selector in the back end when creating new or editing existing event where you’re setting start and end date and time. However, although this date and time format is not the same as you have set in the general settings, it will be formatted properly on the front end.

Hope this helps a bit. ?