Igor S.

Hi there,
Tickera pulls date and time format from the general settings on your website and uses that format wherever it displays date and time on the front end and on the tickets. So, in order to change the date and time format, you should navigate to the General Settings of your website and pick the date and time format that fits your needs.
The only exception is the date selector in the back end when creating new or editing existing event where you’re setting start and end date and time. However, although this date and time format is not the same as you have set in the general settings, it will be formatted properly on the front end.

Hope this helps a bit. ?

We’re sorry to learn this.
However, we weren’t able to replicate this on our end so we would suggest you contact us via our contact page so we can arrange more in-depth troubleshooting.

Hope to get back from you soon.

Hi there,

From what we can gather, it appears that you’re using our solution found here in which case I’m afraid there is no possibility to affect the number in quantity selector. However, quantity selectors are now supported directly by Bridge for WooCommerce so you can deactivate that add-on if you’re running the latest version of Bridge for WooCommerce.

If, however, none of this is the case, please submit a support ticket to tickera.freshdesk.com so we can troubleshoot this further as this is not directly related to the free version of Tickera but rather to the premium Bridge for WooCommerce add-on.

Thank you so much for your kind words on behalf of the whole Tickera team. It really means a lot when such a great feedback comes from a long time user.

Here’s to many more years of using Tickera…. Cheers!

Can you please clarify whether the last remark that you’re using WooCommerce means that you’re running Tickera alongside WooCommerce via our Bridge for WooCommerce add-on?

Thanks.

Given that this is related strictly to the premium add-on Bridge for WooCommerce rather than the free version of Tickera, please contact us using our contact form here.

Thanks.

When Tickera is being used alongside WooCommerce via Bridge for WooCommerce add-on, Tickera itself is not creating orders but instead WooCommerce does. Therefore, Tickera does not have any order numbers in this case as only WooCommerce’s order numbers are used so we’re a bit confused by your request.
Are you perhaps referring to ticket codes rather than order numbers?
Please clarify.
Thanks.

Can you please let us know which service you’re using and which plugin for SMS integration?

Hi there,

It appears that you’re currently using WooCommerce blocks on the checkout and cart pages.

Can you please try using WooCommerce shortcodes instead? Namely, you should use [woocommerce_cart] for the cart page and [wooommerce_checkout] on the checkout page.

This is only a temporary solution until our developers make Tickera work properly with WooCommerce blocks which should happen rather soon as they are already looking into this.

Please let us know if that helped.
Thanks.

For this to work, your local SMS service should have integration with Tickera. However, at the moment, Tickera only supports sending SMS via Twilio service and doesn’t have integration with any other SMS service provider. Also, TICKET_URL placeholder does not exist anywhere in Tickera so I’m not sure where exactly you found this.

Hi there and thank you for your feedback.

Your suggestions have been forwarded to our developers which they will use to improve Restrict plugin in one of the future updates.

Hi there,

Currently, the only way to send order details URL via SMS is to utilize our Twilio SMS Notifications add-on more about which you can find here.

Okay, that’s something but it will make it much easier to locate this ticket if you can let us know which username have you used so please let us know.

Thanks.

I’m very sorry to hear that ??
Can you please send us support ticket number as a reference so we can check it out and see what might have happened?

Thanks!

Hey there!
Can you please send us your support ticket number as a reference so we could locate it and check again what might be wrong?

Thanks!