Igor S.

Hello again ??

We just wanted to let you know that we have released an update of Checkinera with this option added.

Thank you so much for your kind words!

As a small team who really gives their best every day to make Tickera as useful as possible for their customers and most of all listens closely to both good and bad feedback, it really means a lot for us when someone recognizes our effort.

Cheers!

Good news!

After talking to our developers about this, they have checked and were able to quickly add this functionality to Checkinera. We are now testing it and will be releasing an update soon.

Hi there,

You can display order history for logged in users by adding a shortcode [tc_order_history] to any page or post and which will display then all the orders to the customer on that page/post for logged in user.

If, however, you’re running Tickera alongside WooCommerce via Bridge for WooCommerce, then you should use WooCommerce’s My Account page where customer can navigate to the Orders area and if they click a particular order and that order contains products declared as tickets, they will be able to download their tickets from there.

Hope this helps a bit.

Hi there,

Since source codes of the apps for iOS and Android are strictly related to premium accounts, please contact us via [email protected] and provide us with your account ID or email to which your Tickera account is registered so we could check what might be the problem.
Thanks.

Hi there,

Okay, let’s try this: please let us know which elements exactly you’re using on the ticket template along with the parameters such as line break, font size and styling you’re using. Also, if you’re using ticket template elements that should be showing some images (eg. event logo, sponsors logo, custom image) provide us with the URL’s of these images. Of course, if you’re using a background image for the ticket template, provide us with the URL of the image you’re using for the background as well, along with all the other parameters regarding ticket template itself (font, orientation, margins, etc.).
That way, we can try and replicate the issue on our end, using the same parameters you’re using on your end and see if there is an issue with the configuration itself.

Thank you.

Hi there,

We are sorry to learn that you had difficulties setting up Tickera.
Can you please let us know specifically what you have found difficult, lacking or not well documented?

Thanks.

Hi there,

Tickera does not support recurring events functionality in neither free nor premium versions. Also, this feature is not advertised here nor anywhere on our website and FAQ section on our website also clearly states that recurring events functionality is not supported by Tickera. There are ways, however, to tackle this, by creating a separate event with separate sets of ticket types for each of the occurrences which, in case you don’t have too many occurrences, might help.

Hi there,

We’re sorry to learn that you found Restrict useless.
All of the features advertised in the description of the free version of plugin are present. So, it would be nice if you could let us know which features exactly you are referring to.
Thanks!

Hi there,

Please contact us via contact form on our website as we will need some additional information from you.

Hope to get back from you soon.

Hi there,

Our refund policy is strict but fair.
All of our premium customers are entitled to premium support and in order to be able to troubleshoot and determine what the issue is, we must be able to access the back end of your website and thoroughly analyze what is the culprit of the issue to be able to address it (which is also clearly stated in our terms and conditions). This requires some basic level of cooperation from our customers. Of course, our support agents are trained professionals and wouldn’t do anything to put any part of your website in jeopardy and they won’t be making any significant changes without your explicit permission. So, yes, we’re very customer friendly but we need a cooperation from you, our customers to be able to provide you with a service you have paid for.
In this case, we haven’t had any chance to look at what might be the issue.

Furthermore, you have purchased your license a couple of weeks ago. It happened in the past that customers were purchasing the license, organized their event and then requested a refund once their event has passed. Now, we’re not saying at all that this was your intention whatsoever but more as a reason why our refund policy is that strict.
Also, we have lots of customers who are running dozens of events at the same time, with thousands of attendees and have no issues whatsoever. So, it really depends on the available resources on your website how it will work and we’re always encouraging our customers to use VPS rather than shared hosting solutions, with the ability to increase resources on the fly should they start hitting the resource limits at some point.

We’re still more than willing to help you out so if you change your mind and let us look at what might be issue with your website, shoot us an email.

Hi there,

Can you please try deactivating other plugins on your website one by one and see if the issue resolves if some of the plugins is deactivated? If that is the case, you can let us then know which plugin was causing the conflict and we can start troubleshooting from there.
Also, if there are no conflicts with other plugins, you can try changing the theme you’re using and see if maybe the theme is causing this.

Please let us know if you have found something.
Thanks!

Hi there and thank you for your feedback.

Can you please leet us know what exactly have you found difficult to use?
Also, have you tried reading our documentation and watching the included tutorial videos?

Please let us know.
Thanks.

Hi Andreas and thanks for the heads up!

We will check this as soon as possible and apply the patch to our Bridge for WooCommerce add-on.

Thanks for letting us know and offering a solution.

Cheers!

Hi there,

Language file (.pot) is located within the languages folder of Tickera. You can use that file to translate Tickera to any language possible.
You can find more about translating Tickera in our documentation here