Firstly, I find it incredibly distasteful and rather childish that you would post my full name on an open forums.
But aside from that, I did state that there was an apology and got a full refund, I did also state that the license was left open on the account so I thought I’d try again. I also stated it doesn’t work with visual composer.
And On a further side note I also stated it could be a useful bit of kit.
So I clearly didn’t try to hide the facts or deceive with the review.
And let me state now, that a refund is really beside the point, I would have much rather have paid and got the software that was being advertised and not had months of my time wasted.
Where we differ in opinion is obviously the level of support that was provided, what a ‘considerable amount of time’ is and what is deemed exceptable from a product.
Though there was an admission of the poor level of support, as I was provided with an apology at the time of the refund for the fact that the staff dropped the ball on my case, and the fact I was told by you, that you would be looking into where the support staff had gone wrong.
You are correct that I created an account for the purpose of writing a review.
To simply warn warn others of the bad support.
Now I admit that the accusation of paid reviews may have gone too far,
but the fact is, the support is still well below subpar taking days and days to reply, and with replies not always paying attention to the initial question.
I’m not doubting that your an established company with a good community, I think you just need to work out a few integral issues with your support system.
