ascarola
Forum Replies Created
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Hello again,
You stated, “It looks like it’s a paid plugin so I have not be able to have a play”; however, I am using the free plug-in for WP Mail SMTP.
I did reach out to them, and they said:
“Hi Anthony,
Sorry to hear you’re having trouble.
The sender address has not been formatted correctly in your program. Please use our console feature for testing and debugging:?API Console. It looks like we cannot accept special characters (the period) for the name in the sender string as this format works for me:“sender”: “UpdraftPlus on Fitlsdog <[email protected]>”,
Kind regards,
Dominique
SMTP2GO”Thank you again.
Hi
No. I’m using the “WP Mail SMTP” add-on, version 4.11 (https://wpmailsmtp.com). It uses SMTP2GO as the Mailer. And for the configuration, I’m using the SMTP2GO API key. See here for details: https://wpmailsmtp.com/docs/how-to-set-up-the-smtp2go-mailer-in-wp-mail-smtp/?utm_source=WordPress&utm_medium=plugin-settings&utm_campaign=liteplugin&utm_locale=en_us&utm_content=SMTP2GO%20documentation
Hello.
You said, “I set up the plugin on my site and the backup log was sent to email with issues.” What issues did you have? Did you have the same issues that I had? Or, did you mean that you had “no issues”?
The screenshot you took, is that from the “WP Mail SMTP” plugin? It doesn’t look like my settings if so. For that WP Mail SMTP plugin, I have From Email set to “[email protected]” and the “From Name” set to “FITLSDOG Store”. When I test this plug-in (test sending email), it is delivered properly.
I think the problem has to do specifically with the fact that the sender field in the UpdraftPlus backup email is not conforming to the RFC-822 standard as I mentioned earlier, and perhaps SMTP2GO is interpreting the extra descriptive text incorrectly, causing the validation failure. SMTP2GO might expect just the bare email address ([email protected]) in the sender field without any additional text. Is there anyway to strip out the extra text (“UpdraftPlus on fitlsdog.com”) and just send to the WP admin’s address instead?
Thank you.