ashleyrtamayo

Yes, it does show as “on-hold”. Does this need to be changed?

@thup90 I’m honestly unsure of how to confirm download limit is set to something more than 0.

I’ve pasted the system report above.

Looking forward to your feedback.

### WordPress Environment ###

WordPress address (URL): https://safamusicacademy.com
Site address (URL): https://safamusicacademy.com
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.9.0
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.23
PHP Post Max Size: 2 GB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.78.0
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: _VIG_
Total Database Size: 47.17MB
Database Data Size: 43.05MB
Database Index Size: 4.12MB
_VIG_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
_VIG_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_VIG_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_VIG_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
_VIG_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_VIG_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_VIG_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
_VIG_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_VIG_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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_VIG_bookly_appointments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_bookly_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_bookly_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_bookly_customer_appointments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_bookly_holidays: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_bookly_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_bookly_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_bookly_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_bookly_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_bookly_schedule_item_breaks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_bookly_sent_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_bookly_services: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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_VIG_bookly_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_bookly_sub_services: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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_VIG_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
_VIG_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_VIG_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_options: Data: 7.06MB + Index: 0.14MB + Engine InnoDB
_VIG_postmeta: Data: 13.20MB + Index: 0.75MB + Engine InnoDB
_VIG_posts: Data: 6.19MB + Index: 0.33MB + Engine InnoDB
_VIG_redirection_404: Data: 1.02MB + Index: 0.05MB + Engine InnoDB
_VIG_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_VIG_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
_VIG_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_VIG_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_VIG_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_VIG_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_VIG_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_VIG_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_VIG_usermeta: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
_VIG_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_VIG_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_VIG_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_VIG_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_VIG_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_VIG_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
_VIG_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_VIG_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_VIG_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
_VIG_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_VIG_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_VIG_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_VIG_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
_VIG_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_wffilemods: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
_VIG_wfhits: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
_VIG_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_VIG_wfissues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
_VIG_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
_VIG_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_VIG_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_wflogins: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
_VIG_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_VIG_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
_VIG_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_VIG_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
_VIG_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_wpforms_tasks_meta: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
_VIG_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_VIG_wpsmtp_logs: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
_VIG_yoast_indexable: Data: 0.34MB + Index: 0.31MB + Engine InnoDB
_VIG_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
_VIG_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_VIG_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_VIG_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
_VIG_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

al_product: 1
astra-advanced-hook: 1
attachment: 710
custom_css: 2
customize_changeset: 3
elementor_library: 5
elementor-hf: 8
jetpack_migration: 2
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 11
oembed_cache: 22
page: 42
post: 11
product: 127
revision: 458
shop_coupon: 1
shop_order: 25
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

Mobile Menu: by Rui Guerreiro – 2.8.2.4
Astra Pro: by Brainstorm Force – 2.7.0
Premium Starter Templates: by Brainstorm Force – 2.3.9
Bookly PayPal Checkout (Add-on): by Bookly – 1.7
Bookly Pro (Add-on): by Bookly – 4.1
Bookly: by Bookly – 20.1.1
Duplicate Page: by mndpsingh287 – 4.4.3
Elementor: by Elementor.com – 3.4.4
Essential Addons for Elementor: by WPDeveloper – 4.9.1
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.0.0
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.4

Insert Headers and Footers: by WPBeginner – 1.6.0
JivoChat: by JivoChat – 1.3.5.3
Mailchimp for WooCommerce: by Mailchimp – 2.5.2
Menu Image: by Rui Guerreiro – 3.0.4
Really Simple SSL: by Really Simple Plugins – 5.1.0
Redirection: by John Godley – 5.1.3
Ultimate Addons for Gutenberg: by Brainstorm Force – 1.24.2
Ultimate Addons for Elementor: by Brainstorm Force – 1.28.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.61

User Role Editor: by Vladimir Garagulya – 4.60.1
WooCommerce Blocks: by Automattic – 5.9.0
Stripe For WooCommerce: by Payment Plugins
[email protected] – 3.3.10

WooCommerce: by Automattic – 5.6.0
WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 1.9.7
Yoast SEO: by Team Yoast – 17.1
WP File Manager: by mndpsingh287 – 7.1.2
WP SMTP: by Yehuda Hassine – 1.2.3
Smush: by WPMU DEV – 3.9.0
WPForms Lite: by WPForms – 1.6.9

### Inactive Plugins (1) ###

Action Scheduler: by Automattic – 3.3.0

### Dropin Plugins (2) ###

db-error.php: db-error.php
maintenance.php: maintenance.php

### Must Use Plugins (3) ###

Endurance Browser Cache: by Mike Hansen – 0.4
Endurance Page Cache: by Mike Hansen – 2.1.1
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #3167 - /online-store/
Cart: #3044 - /cart/
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #4516 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Astra
Version: 3.6.5 (update to version 3.7.2 is available)
Author URL: https://wpastra.com/about/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 537
Oldest: 2021-08-22 22:37:33 +0000
Newest: 2021-09-20 13:10:23 +0000

Pending: 6
Oldest: 2021-09-20 14:12:14 +0000
Newest: 2021-09-27 02:00:13 +0000

### Status report information ###

Generated at: 2021-09-20 13:36:54 +00:00

I apologize. After I posted this I started messing with it again. It is now back to the original issue I’m having if you’d like to take a look at it.

The CSS code from above didn’t seem to do anything.

Thanks!

This worked! Thank you all SO much for all your help! ??

Hi @gabrielfuentes – Thank you for your reply. I’ve seen the Customize > Additional CSS, however I’m unsure of what page to add this on. I have a saved template for the shop and a saved template for the single product. Do I add it in a specific section of the page?

Or would I add it to WooCommerce or Woolentor settings?

Thanks again for your help!

@plantprogrammer Thanks so much! Follow up question, where exactly would I put this CSS?

@eulerarthur I’m actually unsure. How would I check that? If I’m an admin on the page would I have access to that?

It doesn’t seem like there’s a spot to attach a screen shot? And it won’t paste here.

Here’s an example:

From our online store when you click on an item it will open in a new page. https://safamusicacademy.com/product/high-quality-2-stamps-iranian-tanboor-by-master-berakhani-maker-berakhani-bowl-mulberry-wood-neck-walnut-wood-face-mulberry/

Underneath the title “High Quality 2 Stamps Iranian Tanboor By Master Berakhani” there should be a description of the item. And there is. You just can’t see it.

If you take your courser and highlight that are you’ll see the description:
$389.24

High quality 2 Stamps Iranian Tanboor By master Berakhani
* Maker: Berakhani
* Bowl: Mulberry wood
* Neck: Walnut wood
* Face: Mulberry`

So as I mentioned, I’m assuming that font is in white since you cannot see it. I cannot figure out how to change this so that the price and description are viewable.

I’ve tried adding the shortcode in the editor but it’s just not what it was before. I don’t know if there may have been some coding involved but there was a button to click to book a trial lesson and a button to click to book a lesson –

And what I mean by button is if you look at our menu at the top you’ll see a Gold button with Black writing that says “FREE CONSULTATION”. There were two buttons under each instructor, one that said “Trial Lesson” and another that said “Book a lesson”.

This was helpful thank you! I switched and the categories are working correctly now.

However, still having the following issue:

The formatting looks just fine on the shop homepage: https://safamusicacademy.com/online-store/

But when you click on an item to view it, it opens to another page and the description is there it’s just in White (I’m assuming because it looks blank). I’ve looked everywhere I can think of to change this font and cannot figure it out.

Thank you both!

@yasu88 – Silly question I’m sure but how do I found the wp-config.php file?

@mateico – I have not but will give that a try!