ashwiniwakchaure

Hi,
You can use our new ticket system SupportCandy. SupportCandy is our new product designed form scratch eyeing future development environment to suit customization & Integrations. Changed UI is very simple to use and customize things easily. Please follow this link for SupportCandy. You can import tickets from Support Plus to SupportCandy. Please follow (https://supportcandy.net/knowledgebase/wp-support-plus-import/) link to import tickets from Support Plus to SupportCandy. For the installation of SupportCandy please follow this link.

If you are using theme integration setting, it may be conflicting with your theme or another plugin.

To identify this, please deactivate plugins one by one and check if the issue exists.

If the issue stops after disabling a plugin, the conflict is there.

As a workaround please recheck issue without using theme integration setting. For this please go to Support Plus > General > General Settings > Theme Integration > set NO for user roles.

Let us know how you go.

Hi there,

Can you please verify below conditions :

Please make sure you have followed and completed installation/update process. This notice should be visible in your backend.
Please insert [wp_support_plus] on selected support page.
You have selected correct page in support plus settings(Support Plus > General > Support Page).

Hi @strast,

It was our old site which had some issues, we then moved to new, secured website. For documentation please follow below link-
https://www.wpsupportplus.com/documentation/

Hi @hunter0008,

Unfortunately it is not possible.

Hi @hunter0008,

To hide Ticket ID from frontend ticket list please goto Support Plus->Advanced Settings->Ticket List Settings and hide ID from frontend ticket list.

Hi @osmallo,

Please clear your cache memory and recheck the issue. Let us know that your issue has been solved or not.

Hi there,

1. Download the latest version of plugin available on below link
   https://www.ads-software.com/plugins/wp-support-plus-responsive-ticket-system/
2. Now goto <b>Dashboard > plugins.</b> Deactivate and delete WP Support Plus plugin.
3. Click on <b>Add New > Upload plugin ></b> and now upload the zip of the plugin which you have downloaded.
4. Install and activate the plugin.

Hi @bricmor,

Try to disable following options from main plugin option in speed booster pack.

Move scripts to the footer
Load JS from Google Libraries
Defer parsing of javascript files

and check it is working or not.

Hi there,

Can you please share screen-shot of the issue?

Hi there,

We have tested it on our local server with azera shop plugin and it is working fine.
Can you please share screen-shot of issue?

Hi there,

We have tested the issue on our local and it is working fine.
Can you please share screen shot of issue to debug more? It will give the more clear idea of the issue.

Hi there,

Thank you for reporting the issue. We will debug it if we found the issue, the fix will be available in future update.
We are checking the compatibility with MS Edge.

Hi there,

This is known issue and we are working on that. This will be available in future update.

Hi there,

There may be some js confilt with another plugin.
If your support page is public then please share it to check the issue.