ashwiniwakchaure

Hi @abooster,

This issue is already fixed in next version which will be releasing by this weekend.

Hi there,

We can’t remove auth from ticket link because it is used for security purpose.

Hi there,

Where are you facing the issue on frontend or backend?
Can you please share screen-shot of Custom Filter Frontend for this please goto Support Plus->Advanced Settings->Custom Filter FrontEnd.

Hi there,

We have added this suggestion in our suggestion list. After discussing with our development team, we’ll take decision on this and let you know the outcome as soon as we can.
We discuss suggestions once in a week.

Hi there,

We have checked the issue on our local server and it is working fine. We will debug it more.
If found any issue we will fixe it and will be available in future update.
If possible please share screen-shot of issue.

Hi there,

Please check is there any forwarder added for piped email address.
Also can you please check that piped email does not belongs to any user email?

Hi there,

We have added this suggestion in our suggestion list. After discussing with our development team, we’ll take decision on this and let you know the outcome as soon as we can.
We discuss suggestions once in a week.

Hi @joyking,

You can change odd and even table rows color please use below code in custom css for this please goto Support Plus->Settings->Custom CSS.
For odd table rows-
.support_bs .table-striped > tbody > tr:nth-child(2n+1) > td {
background-color: red;
}
For even table rows-
.support_bs .table-striped > tbody > tr:nth-child(2n) > td {
background-color: red;
}
And it will work on frontend only.

Hi @dukati,

It is not possible to hide this link for now. Alternatively you can use different login method WP Login Link option. Please goto Support Plus->Settings->General->Default Login->Enable Default Login and enable Wp Login Link.

Hi there,

It is not possible to automatically create ticket based on a woocommerce order. Alternatively you can try Woo-commerce add-on. For more details please see below link
https://www.wpsupportplus.com/woocommerce/

Hi @archivisttr-1,

We have added this suggestion in our suggestion list. After discussing with our development team, we’ll take decision on this and let you know the outcome as soon as we can.
We discuss suggestions once in a week.

Hi there,

Custom slider menus are use in the frontend support panel.
If you create custom slider menu it will be added on support panel in frontend.

Hi there,

To enable support panel from frontend please enable below settings-

First enable support button, Please goto Support Plus->Settings->General->Support Button->Enable Support Button.
Then please goto Support Plus->Settings->General->Front End Support Panel

Hi there,

It is not possible to remove Ticket ID. It is mandatory field.

Hi there,

Please go through below link to check if your can be fixed by this or not:
https://www.ads-software.com/support/topic/the-description-field-does-not-appear-on-the-screen/