ashwiniwakchaure

Hi there,

For two subdomain you will have to purchase 2-5 sites license.

Hi there,

Description field is not possible to hide and there is no settings available for this in core product. It is really an important functionality for create ticket form and that is why we haven’t given this setting. If you still want this, please contact us on your facebook page:
https://www.facebook.com/wpsupportplus/

Hi there,

There is no setting to change this registration link but I can suggest workaround for this that you can use URL redirection plugin and in that you can set registration link to redirect to your required page.

Hi there,

Please follow below post to solve the issue i think it will help you.
https://www.ads-software.com/support/topic/can-not-delete-support-plus/

Hi there,

Please see below link to translate plugin in your language
https://www.wpsupportplus.com/knowledgebase/translate-plugin/

Hi there,

It is not possible to create a ticket manually from the contact form.

Hi there,

Please check following conditions:

1. Use latest version of WP Support Plus(8.0.4) and Email Piping(1.0.8).
2. Please check your email notification settings at Support Plus > Email Templates are correct or not.
3. Please check other emails other than Support Plus are going correctly or not(for example pass change,..) because we use default functionality of wordpress to send emails. If not going please contact to your host provider.
4. Also check your mails are not going to spam folder.

Hi there,

Support agent can see dashboard but when woocommerce is installed, it is not possible for agent to redirect on support page.
Alternatively agent can access assigned ticket on frontend.

Hi there,

We have added this suggestion in our suggestion list. After discussing with our development team, we’ll take decision on this and let you know the outcome as soon as we can.
We discuss suggestions once in a week.

Hi there,

This issue is not reported by any users.
We have added this in our bug list. We will try to reproduce this bug at our end to plan for fix in future version of WP Support Plus.

Hi there,

Happy to know that your problem was solved. And thanks for purchasing bundle!
We’ll look into user search query to improve.

Hi there,

Please follow below link to translation of plugin-
https://www.wpsupportplus.com/knowledgebase/translate-plugin/

Hi there,

Yes it is possible that at the time of creation ticket it will automatically assign to agent.
You can pre-assign category to agent for this please goto Support Plus->Settings->Categories. Please edit each category and assign agent to it.

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Yes, you can use shortcode [wp_support_plus] on any page on front-end.

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• This reply was modified 7 years, 11 months ago by Jan Dembowski.

This settings will be available in next update within 2-3 days

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