M. Asif Hossain

Hello @mstudioil ,

If any custom code was added to your theme’s functions.php file or any other part of the site, review it for potential issues.

Hello @bwteal ,

It sounds like your best option is to contact the hosting provider directly since your friend is paying the bills for the websites. Explain the situation to them. Since your friend owns the site and is responsible for the hosting, the provider should assist in regaining access after verifying account ownership.

Request that the hosting provider reset the website credentials or grant access to the control panel. From there, you can log into the WordPress dashboard, reset passwords, or create new user accounts as needed.

Once you’ve gained access to the control panel, promptly update the admin email addresses and usernames to ensure that future access is securely maintained under your management.

Hello @satimis,

Yes, it’s absolutely possible to clone an existing website and set it up on a new subdomain. Here are the steps to do so:

I) Back Up Your Current Website: Before making any changes, it’s recommended to take a full backup of your website. You can use plugins such as UpdraftPlus, All-in-One WP Migration, or your hosting provider’s backup tool for this.

II) Create the Subdomain: Start by creating the subdomain through your hosting control panel (such as cPanel or Plesk). This will serve as the location for your cloned website.

III) Website Clone:
There are several methods available for cloning a website:

Option A: Using a Plugin
Plugins such as Duplicator or All-in-One WP Migration streamline this process. Here’s a step-by-step guide on how to use them effectively:

1. Install the plugin on your current website.
2. Generate a package (backup) using the plugin’s built-in functionality.
3. Download the backup file to your local system.
4. Set up a new WordPress installation on your subdomain and install the same plugin.
5. Upload the backup file to the subdomain’s WordPress using the plugin and restore the website.

Option B: Manual Cloning

1. File Transfer: Use an FTP client (e.g., FileZilla) or your hosting panel’s File Manager to download the complete contents of the /public_html/ folder from your current site.
2. Database Export: Access phpMyAdmin via cPanel, and export the database of your existing website.
3. File and Database Upload: Upload the downloaded website files to the subdomain’s root directory. Then, import the database into the subdomain via phpMyAdmin.
4. Update the wp-config.php File: Edit the wp-config.php file to update the database credentials to those associated with the subdomain.

IV) Update the URLs
After cloning the site, you’ll need to update the URLs from the old domain to the new subdomain. This can be done in one of two ways:

1. Manually via phpMyAdmin: Locate the wp_options, wp_posts, and wp_postmeta tables in the database and perform a find-and-replace to update the old URLs to the new subdomain.
2. Using a Plugin: A plugin like Better Search Replace can be used to automatically update all URLs across the database, simplifying the process.

V) Check Permalinks
After everything is set up, go to Dashboard > Settings > Permalinks and click Save to ensure that the permalinks are correctly generated on your new subdomain.

Once done, you’ll have a fully functional clone of your website on the subdomain!
Best regards,
Asif Hossain

Hello @rosenborg ,

We have duly observed and recorded all the issues at hand. It is our earnest hope that the forthcoming update will address and rectify these concerns with due efficacy. I mean on the next update these issues will be solved.

Best Regards,
Asif Hossain
Plugin Support

Hello @sinasylum ,

Thank you for reaching out and I apologize for the delayed response.

Are you still experiencing the issue with the tool not appearing on mobile? If so, we’re happy to assist you further in getting it resolved. Please let us know how we can help!

Thank you for your patience, and I look forward to hearing from you.

Best regards,
Asif Hossain
Plugin Support

Hello @bitfireadmin ,

Thanks a lot for letting us about this issue.

Hello @rosenborg ,

Thanks for sharing with us the issue details. Hopefully on the next update this issue will be fixed.

Best regards,

Hello @zodiac1978,

I hope you are doing well.

Thanks for reaching out! It sounds like there might be a conflict with Polylang and Divi Carousel Lite. To help us troubleshoot further, could you please share with us the full procedure you followed to integrate Polylang with the carousel?

If possible, a screen recording of the process would be really helpful for us to understand the issue better.

Looking forward to your response!

Best regards,
Asif Hossain
Plugin Support

Hello @astroo ,

I hope you are doing well.

First, I would like to suggest you switch to another theme if you are in a hurry to finish your work. Switching to another theme might be a good idea to save time.

Second, ensure you are cleared both browser and WordPress cache.

Third, customization can conflict with the theme’s layout. Also, all plugins should be deactivated and activated one by one to make sure there are no conflicts between the plugins and the theme.

Fourth, check if any responsive or container settings were changed in your theme’s layout. Review margin, padding, and container width in your theme settings or WordPress customizer.

Fifth, Changing the fonts might have accidentally affected the layout. Try switching back to the default font for now to see if it fixes the problem.

Best regards,
Asif Hossain

Hello @paulherrmann ,

We understand your frustration and sincerely apologize for the confusion. It appears that you are referring to the discontinued plugin Divi Addons Pro (previously known as Brain Addons), which was deprecated over 2 years ago.

The current version of Divi Torque Pro does not rely on the Lite version, unlike the old Divi Addons plugin.

Please reach out to our support team directly for assistance with this issue, and we will do our best to help resolve it.

Please open a support ticket from here: https://diviepic.com/contact-us/

Best regards,
Asif Hossain
Plugin Support

Hello @alice20 ,

We apologize for the late reply. There could be other factors contributing to this issue. We can assure you that our plugin is not directly causing it.

There are multiple reasons why these issues may occur:

1. Bug or error in our plugin.
2. PHP version of your hosting server.
3. Cache issues.
4. Third-party plugin conflicts.
5. Custom CSS or JS script conflicts.
6. Outdated WordPress, plugins, or themes.
7. Insufficient memory limit for PHP and WordPress.

Notice: Before proceeding, please ensure you have a full backup of your website, including your WordPress database.

1. Find Plugin Bug/Error: Please activate WordPress debug mode and send us the debug log file or the error messages. Additionally, check your webpage console error using Google Chrome.
   How to check console errors (screenshot).

Also, check the server error logs or the “debug.log” file located in the “wp-content” directory.

2. PHP Version of Your Hosting Server: The issue might be related to an outdated or unsupported PHP version, such as 5.4 or the latest 8.1.9.

Please let us know the PHP version your hosting server is using.
(You can install the Health Check & Troubleshooting plugin, which provides detailed information, including the PHP version of your WordPress site.)

3. Clear the Cache: Delete all types of cache files and see if this resolves the issue.
   Browser cache, Divi et-cache, WP-Rocket, or Divi Rocket’s server-wide caching could be causing the problem.
   Here is a short video explaining cache cleaning.
4. Check for Third-party Plugin Conflicts: Deactivate all plugins except ours, then reactivate them one by one to identify if any plugin is causing the issue.
5. Remove Custom CSS and JS Code: Temporarily delete all custom CSS and JS code from your website to see if they are contributing to the issue.
6. Update WordPress, Plugins, and Themes: Make sure your WordPress, plugins, and themes are up to date.
7. Check PHP and WordPress Memory Limits: Here are some general recommendations for memory limits:
   Small websites: 128MB
   Medium websites: 256MB
   Large websites: 512MB or more
   
   To increase the memory limit:
   Add the following line to the bottom of your wp-config.php file:
   define('WP_MEMORY_LIMIT', '256M');
   You can also monitor memory usage with a plugin like WP Memory Usage.
   If needed, contact your hosting provider for assistance in increasing the limit.

Best Regards,
Asif Hossain
Plugin Support

Hi @rosenborg ,

Thank you for bringing this to our attention.

It would be helpful if you could share a screen recording or screenshot of the issue you’re encountering on mobile devices. This will allow us to better understand the problem and assist you more effectively.

Looking forward to your response!

Best regards,
Asif Hossain,
Plugin Support

Hello,

Sorry for the late reply.

Please watch this video: https://www.loom.com/share/97ed820a9a994ffd88a52701c15db923?sid=9d30488e-bb27-4793-b4e7-f365f3f578dc

Best regards,
Asif Hossain,
Plugin Support

Hello @serafinnyc ,

Sorry for the late reply.

Thank you for your question.

Could you please clarify which module you are referring to for this feature? Once we know which module you’re using, we can provide more specific guidance.

Thanks in advance!

Best regards,
Asif Hossain,
Plugin Support

Hi @charmedchicken ,

Sorry for the late reply.

Contact Form 7 module by Divi Torque Lite is designed specifically for styling and enhancing the appearance of Contact Form 7 forms. It does not add any additional functionality or features to the form itself, such as the ability to place form fields inline.

Unfortunately, the feature you’re looking for is not something our plugin provides.

If you have any further questions, feel free to reach out!

Best regards,
Asif Hossain
Plugin Support