M. Asif Hossain

Hello @opencopy ,

We are sorry for the late reply. Other factor could be make this issue. We can assure you that our plugin is not directly causing this issue.

There are multiple reasons these issues would happen.

1) Our Plugin bug/error.

2) PHP Version of your Hosting Server

3) Cache issue.

4) Third-party Plugin Conflict issue.

5) Custom CSS and Custom JS code script conflict.

6) Update WordPress, Plugins, and Themes

7) Check the memory limit of PHP and WordPress?

Notice: Before doing this, ensure you have a full backup of your website, including your WordPress Database.

1) Find Our Plugin bug/error: Please activate WordPress debug mode and send us the debug log file or the error messages. Also, check your following webpage console error using Google Chrome. Consol Error check the screenshot: https://prnt.sc/5TjoFxCvi7qA

Also, look for error logs in the server error logs or check the “debug.log” file in the “wp-content” directory.????

2) PHP Version of your Hosting Server: The PHP version of your web server may be causing the issue. It could be old PHP versions like 5.4 or the latest version like 8.1.9

So please mention the PHP version of your web server/hosting server. 

(Install this plugin “Health Check & Troubleshooting” plugin URL: https://www.ads-software.com/plugins/health-check/

You will see all the information about your WordPress site, including the PHP version).?

3) Clean the Cache: Remove/delete any types of cache files to see if it is resolved or not.

Browser cache, Divi et-cache, WP-Rocket, and Divi Rocket’s server-wide caching could be the reason also.

Here is a small video about this:

Video URL: https://www.youtube.com/watch?v=XzZAUtb4_Qc

4) Avoid Third-party Plugin Conflict: Deactivate all plugins except our plugin. Activate the deactivated plugins, test them, and monitor which plugin causes the conflict. Or deactivate all plugins and reactivate them one by one to identify the plugin that might be causing the issue.

5) Remove Custom CSS and Custom JS code script: If you have inserted any Custom CSS and JS code script in your website, please temporarily delete all custom CSS and JS code scripts.?

6) Update WordPress, Plugins, and Themes: Ensure that your website is running the latest version of WordPress, plugins, and themes.

7) Check the memory limit of PHP and WordPress: Here are some general recommendations for memory limits based on the type of WordPress website you have:

Small website with basic functionality and low traffic: 128MB
Medium-sized website with some plugins and moderate traffic: 256MB
Large website with many plugins and high traffic: 512MB or more

If you are unsure what memory limit is right for your website, you can contact your hosting provider for assistance.

Here are some tips for increasing your WordPress memory limit:

Edit your wp-config.php file. Add the following line to the bottom of the file:
define(‘WP_MEMORY_LIMIT’, ‘256M’);
Use a plugin like WP Memory Usage: This plugin can help you monitor your memory usage and see if you need to increase your limit further.
Contact your hosting provider: If you are unable to increase your memory limit yourself, you can contact your hosting provider for assistance.

Best Regards,
Asif Hossain,
Plugin Support

• This reply was modified 2 months, 2 weeks ago by M. Asif Hossain.

Hello @melindakozel,

We apologies for the late reply, please watch this loom video: https://www.loom.com/share/685959504f484d3aabb288a90640fb89?sid=2014bbdc-1bd2-49c5-a699-bf33a1fc3bf4

Hello @bitfireadmin

Sorry for the late reply. Are you still facing the same issue? Please let me know.

Best regards,
Asif Hossain,
Plugin Support

Dear @solenec2121 ,

Thank you for bringing this issue to our attention. We’ve identified the problem with the Logo Grid module tooltip based on your report. The tooltip appears when Divi Builder is activated but disappears when it’s deactivated. We will fix this issue in the next update.

Thank you for your patience and understanding.

Best regards.
Asif Hossain
Plugin Support

Hi @inextable ,

Could you please let me know the current PHP version your webserver is running? This will help in diagnosing the issue further.

Thanks!

Hello @vishal131,

We have tested several times and it seems the hyperlink issue does not exist.
Please watch this screen record: https://www.awesomescreenshot.com/video/29114079?key=3e537439ba9be1ec29a900dedaea3dd9

Best regards,
Asif Hossain
Plugin Support

Hello @deepakanand767,

Thank you for your prompt response and for addressing the compatibility issue.

I am pleased to inform you that the issue has been resolved by updating to the latest version of your plugin. I appreciate the improvements made to support a wider range of PHP versions, which resolved the activation error I encountered.

I am happy to give your plugin a five-star rating on the WordPress plugin repository as it has been incredibly useful.

Thank you for your support and for the continuous improvement of your product.

Best regards,
Asif Hossain

Hi @emaeagle ,

We hope this reply finds you well. We wanted to follow up regarding the conflict you experienced after updating Divi and WordPress.

Could you please let us know if you had the chance to disable and reactivate the plugins one by one to identify the conflicting plugins? Your feedback will help us to assist you further.

We look forward to get your response.

Best regards,
Asif Hossain
Plugin Support

Hello @vishal131 ,

Thank you for reaching out.

To assist you better, could you please share the steps and process you follow to add a hyperlink in the content section of the Info Box module? This will help us understand the issue more clearly and provide an effective solution.

Thanks!

Best Regards,
Asif Hossain
Plugin Support

Dear @silverdau ,

We hope you are doing great and we also hope this issue has been resolved after clearing the cache.
As we did not get any response from you, so we are marking this support thread as resolved.
If you encounter any further issues, kindly let us know.

Best Regards,
Asif Hossain
Plugin Support

Hello @fiqi ,

To diagnose and resolve the issue you’re facing, I need to gather more information about your current setup. Please provide the following details:

1. Current PHP version: Which version of PHP is your server running?
2. Current WordPress version: Which version of WordPress are you using?
3. PHP memory limit: What is the current PHP memory limit set in your php.ini file or via your hosting control panel?
4. Active plugins: List of all active plugins besides the ones you already mentioned (Divi Torque Lite, WPML Multilingual CMS, WPML String Translation, Supreme Modules Lite).
5. Error log details: If there are any other relevant error logs or messages, please share them.

With this information, we can better understand the environment and identify potential conflicts or limitations causing the critical error.

Best Regards,
Asif Hossain

Hi there @emaeagle ,

Thank you for reaching out regarding the conflict you have encountered after updating Divi and WordPress.

1. The Divi Torque Lite users, including our live testing websites, haven’t faced this particular issue with the latest Divi and WordPress versions.
2. I recommend starting by disabling all plugins and then gradually reactivating them one by one. This method will help pinpoint the specific plugin causing the conflict.
3. From our end, we can confirm that Divi Torque is fully compatible with the latest versions of Divi and WordPress. This suggests that the issue may be related to another plugin or a specific configuration rather than a direct conflict with Divi Torque.

By following these steps, we hope to isolate and resolve the underlying cause of the conflict swiftly. If you encounter any difficulties or need further assistance, please feel free to reach out to us.

Best regards,
Asif Hossain

Hello @itapress,

Thank you for bringing this to our attention.

We have reviewed the file you mentioned (https://plugins.trac.www.ads-software.com/browser/addons-for-divi/tags/4.0.5/includes/modules/divi-4/TwitterFeedCarousel/TwitterFeedCarousel.php) and noted that some strings using the esc_html() function are not translated.

We will investigate this issue further and work on a fix to ensure that all strings are properly translated in the next update.

Thank you for your patience and for helping us improve our plugin.

Best regards,

Best Regards,
Asif Hossain

Hello @charaninzo,

Thank you for reaching out regarding the issues you’re experiencing with Divi Torque Lite.

To assist us in understanding the problem better, could you please provide more details on the following points:

1. Could you clarify what you mean by “the Plugin page looks completely empty”? Please note that in Update 4.0.0, we integrated all our plugins into a single dashboard.
2. What do you mean by “any plugin that I use from Diviepic throws up a 403 forbidden error to the files”? Which specific files are showing this error?
3. After installing the plugin, are the plugins not showing on the plugin page?

Your detailed responses will help us diagnose and resolve the issue more effectively.

Thank you.

Best Regards,
Asif Hossain

Hello @bensh86 ,

The overlay options will not activate unless you have uploaded the images. Could you please confirm whether you used the default Divi icons from the modules or if you uploaded custom images as icons?

To better understand and address the issue, it would be very helpful if you could provide a detailed recording of your process. Please use screen recording tools such as Loom or Awesome Screenshot to capture how you inserted the module and what appears on the front end after exiting the Visual Builder.

Thank you.

Best Regards,
Asif Hossain