M. Asif Hossain

Hello stevewest15,
Thanks for getting in touch with us.

Optimization of the Divi Torque Plugin in the development stage; after completing the development process, we will release the update, and the issue will be fixed.

Best Regards,
Asif Hossain

Hello prizzrak,

I hope you are doing well. We have debugged this issue many times and did not find it. If you are still facing this issue, please let us know. Also, include the information on when, how, and where you are finding the problem.

Best Regards,
Asif Hossain, Team DIvi Torque

Hello,
On the version 2.0.0 update we have bring these changes:

• Added Gravity Forms Styler
• Added Fluent Forms Styler
• Deprecated CF7 Grid feature for new users
• Rebranding from Divi Contact Form Styler to Torque Forms Styler

Now, there are three form stylers modules in this plugin. Please mention which module is not working or does not appear.

Best Regards,
Asif Hossain

Hello,
Thanks for getting in touch with us.
It seems that this issue is not associated with our plugin. And please update the Torque Forms Styler For Divi plugin to the lastest version. If you find any issue with Torque Forms Styler For Divi plugin after the update, please let us know.

Best Regards,
Asif Hossain

Hello,
Thanks for getting in touch with us.
Can you please share with us the YouTube video URL format? Or share with us the YouTube video URL that you insert in the Torque Video Popup module.
We insert your YouTube video URL on the Torque Video Popup module, Video URL: https://youtu.be/JawiWEIPqwg?si=GKFK-a-wClz8uzgL
And it is working properly without any issues.
Screenshot 1: https://prnt.sc/4eatvyqCyRio
Screenshot 2: https://prnt.sc/GGkZBcJw2B9N

Best Regards,
Asif Hossain

Hello, @prizzrak @mkberry

Could you kindly provide me with the specific PHP version of your webserver?

Hello, @manuarmand
Please watch this loom video. And if you need furthermore instruction, please let us know.

Loom Video URL: https://www.loom.com/share/297c016103204f618ee58d55354c8682?sid=18d732be-51f4-40f5-909f-3d129cebf097

Best Regards,
Asif, WPPaw

Hello, @przemyslawcioch

You have also mentioned another issue: “images during initial load are super big.” I want to confirm that this issue is not associated with our plugin.
Sometimes, these issues occur due to cache and lazy loading of plugins.
Best Regards,
Asif, Divi Torque

Hello, @przemyslawcioch

There are multiple reasons these issues would happen. You need to do a full scale debug.

1. Our Plugin bug/error.
2. PHP Version of your Hosting Server
3. Cache issue.
4. Third-party Plugin Conflict issue.
5. Custom CSS and Custom JS code script conflict.
6. Update WordPress, Plugins, and Themes
7. Check the memory limit of PHP and WordPress?

Notice: Before doing this, ensure you have a full backup of your website, including your WordPress Database.

1) Find Our Plugin bug/error: Please activate WordPress debug mode and send us the debug log file or the error messages. Also, check your following webpage console error using Google Chrome. Consol Error check the screenshot: https://prnt.sc/5TjoFxCvi7qA

Also, look for error logs in the server error logs or check the “debug.log” file in the “wp-content” directory. ?

2) PHP Version of your Hosting Server: The PHP version of your web server may be causing the issue. It could be old PHP versions like 5.4 or the latest version like 8.1.9

So please mention the PHP version of your web server/hosting server. 

(Install this plugin “Health Check & Troubleshooting” plugin URL: https://www.ads-software.com/plugins/health-check/

You will see all the information about your WordPress site, including the PHP version).?

3) Clean the Cache: Remove/delete any types of cache files to see if it is resolved or not.

Browser cache, Divi et-cache, WP-Rocket, and Divi Rocket’s server-wide caching could be the reason also.

Here is a small video about this:

Video URL: https://www.youtube.com/watch?v=XzZAUtb4_Qc

4) Avoid Third-party Plugin Conflict: Deactivate all plugins except our plugin. Activate the deactivated plugins, test them, and monitor which plugin causes the conflict. Or deactivate all plugins and reactivate them one by one to identify the plugin that might be causing the issue.

5) Remove Custom CSS and Custom JS code script: If you have inserted any Custom CSS and JS code script in your website, please temporarily delete all custom CSS and JS code scripts.?

6) Update WordPress, Plugins, and Themes: Ensure that your website is running the latest version of WordPress, plugins, and themes.

7) Check the memory limit of PHP and WordPress:  Here are some general recommendations for memory limits based on the type of WordPress website you have:

• Small website with basic functionality and low traffic: 128MB
• Medium-sized website with some plugins and moderate traffic: 256MB
• Large website with many plugins and high traffic: 512MB or more

If you are unsure what memory limit is right for your website, you can contact your hosting provider for assistance.

Here are some tips for increasing your WordPress memory limit:

• Edit your wp-config.php file. Add the following line to the bottom of the file:

define(‘WP_MEMORY_LIMIT’, ‘256M’);

• Use a plugin like WP Memory Usage. This plugin can help you monitor your memory usage and see if you need to increase your limit further.
• Contact your hosting provider. If you are unable to increase your memory limit yourself, you can contact your hosting provider for assistance.

After all these, please let us know if the issue cannot be resolved.?

Best Regards,

Asif, Divi Torque

Hello, @deltafactory
Thanks for getting in touch with us. And as you want to contribute to our plugin, we must appreciate this.

PHP 8.1 Support:
WordPress-recommended PHP version support is our priority. Yes, adding support to the upcoming PHP versions is in our mandatory roadmap.

Plugin Contribution:
We appreciate your proposal that you want to contribute to our plugin.
Currently, we are only allowing our in-house developer’s contribution.

Best Regards,

Asif, Divi Torque

Hello, @deltafactory

Ensure that the SVG files you’re trying to upload to the media library are valid and well-formed SVG files. Sometimes, SVG files can have syntax errors or issues that prevent them from being properly parsed.

In the meantime, we must forward your report to our developer team for further investigation and resolution. Our team will investigate the issue; we hope you give us some time to debug.

Best Regards,

Asif, Divi Torque

Hello @prein1109

We are sorry to hear that you have faced issues with using our plugin.

1. Are using the Login Designer Extension?
2. Did you clean the cache for fixing the DiviTorque in the dashboard sidebar?

Please let us know.

Hello @rulexai

You’re welcome! It’s great to hear that you found a solution to your JavaScript issue by unchecking those two WP Rocket options. JavaScript deferring can sometimes cause compatibility issues with certain scripts, so adjusting those settings can be a helpful troubleshooting step.

If you have any more questions or need further assistance in the future, please don’t hesitate to ask.

Hello @rulexai

Please mention your current plugin version.

Hello @patrickhaond

There are no specific tools or technical ways to implement lazy loading which is recommended for our plugin.
You can follow this YouTube video to understand the lazy loading in Divi Theme in a better way.