atdugan

Hi, @cumioco!

Thanks for writing in!

Would you mind submitting a ticket to our official support channel? You can do so through this link:

https://enviragallery.com/contact/

It’s likely we’ll need WP-admin access to your site in order to determine the issue here. Our support channel is secure, of course; we’ll start working on it for you as soon as we receive your ticket there.

Thanks for working with us!

Hi, @criedmann!

Would it be possible to get you to write in to us through our official support channel? You can do so here:

https://soliloquywp.com/contact/

It’s likely we’ll need to log in to your site to check on this for you. Please provide your WP-admin login credentials — via the above link, which is secure — so we can get started on this for you.

Hi, @nevis-1!

Thanks for writing in!

If you’d like to send us a message through our official support channel (found here) with the email address registered to the account, we can process a refund for you pretty quickly and easily.

• This reply was modified 2 years, 2 months ago by atdugan.

Hi, @gamicord!

Thanks for writing in!

We’ve filed a feature-request for such a thing with our developers already. I’ll happily add your ticket to that FR so that our team knows there’s active interest in it.

I can’t guarantee it’ll be developed and implemented — or when it might be — but I can promise our team will review and discuss this during their weekly calls.

Hi, @testeditor!

Thanks for writing in!

You can use Envira Lite on any site you’d like, yeah. I’ll just note, of course, that it contains far fewer features than the premium versions of Envira, but that doesn’t mean it wouldn’t work for your project.

If and when you decide to go premium, you can just buy whichever license you’d like, and install that version on your site (to replace Lite). Doing so won’t cause you to lose your existing galleries or anything of the sort.

Let us know if you have any other questions.

Hi, @vipgrinders!

We’ve reported these errors to our dev team, and they’ll be releasing an update soon that resolves them.

Thanks for reaching out!

Hi, @nzkiwi81!

Thanks for writing in!

I’m so sorry about this. We currently have no tickets regarding charges in our queue, and no tickets in our spam inbox, either.

Would you mind reaching out to us directly at [email protected]? We’ll get to the bottom of this for you ASAP. Let me know when you send the email, and I’ll check that we received it.

Hi, @schnuecks!

Thanks for writing in!

We saw the issue you reported this morning (sorry, we’re off on weekends!), and, on our end, it seems to be working as expected again. At your convenience, would you mind giving it another shot?

Hi, @eventermom!

I’m just writing here to note that your tickets in our official support channel have been responded to, and will be carried on there.

Hi, @schwipps!

My apologies for the delayed response.

Please reach out to our support team through the official support channel; there is currently an issue with our licensing system that is preventing users from deactivating expired licenses. Our team is working on fixing that, but the support team will be able to assist you in the meantime.

Hi, @schwipps!

Excellent!

That should do the trick. But if you run into any issues, please write to us at the link above, and our support team will be there to help out!

Hi, @schwipps!

Thanks for writing in!

Judging by the errors you’re showing, you’re using the premium version of Envira, right? (I see mention of albums, etc.)

If so, can you tell me what version of the core plugin you’re using? Our dev team is using PHP 8.1.9 with the latest version (1.9.4.7), and isn’t running into issues as of now.

Feel free to write in to our official support channel, as well, which you can do through this link.

Hi, @alexander656!

I just wanted to follow up here to tell you your message was responded to. You sent an identical message through our official support channel, as well, and our support team replied through there.

If you have any other questions, please continue that thread.

Thank you!

Hi, @redback10!

Thanks for writing in!

Soliloquy currently does not support the .webp format. That said, our dev team is working on correcting that, and should do so in relatively short order (after QA-testing and such).

Our apologies for this (temporary!) inconvenience!

Hi, @alyssonnarloch!

Thanks so much for writing in!

I alerted our developers about this, and filed a report on your behalf. They’ll be working to rectify the issue ASAP.

Please let us know if there’s anything more we can help with in the meantime.