atdugan

Hi there!

I’m sorry to hear that you’re running into this issue.

Could you give us some more detail about this? or can you link us to a page on your site where this is happening?

If you’d like, please send in a ticket through this link. It would be best if you provided, as mentioned, a link to a page on your site where this is an issue. Our support team might need to access your WordPress dashboard, as well.

Thank you!

Hi there!

You can visit https://soliloquywp.com/contact/ and send in a “basic question.”

• This reply was modified 4 years, 11 months ago by atdugan.

Hi, Lee!

It sounds like you’re looking for some kind of dynamic feature that searches and renders a gallery/album upon the successful entry of a certain username/password combination, one that is associated with a particular gallery or set of galleries. If I’m understanding you correctly, that’s not currently something that Envira supports, but it is something that I’d be happy to add to our developers’ feature-request list.

There’s no guarantee it’ll be implemented, but I can assure you it’ll be reviewed and discussed.

Please let me know if I’m misreading you.

Hi there!

Thanks for writing in!

It sounds like you could add your Envira gallery or album to a standard WordPress page, and then, right near the publish widget in the top right of the page, where it says “Visibility,” change the option from public to password-protected. You can set your password then. Of course, this would be a universal password — meaning, if you want, say, three clients to access this page with the gallery on it, all three would have the same password to do so.

Envira’s password-protection addon will do what you want, too. It’s part of our Gallery Plus subscription.

There’s also a number of other password-protection plugins you could try, but this isn’t specific to Envira, so we don’t have any recommendations for any in particular.

Hi there!

I see you wrote in also on Envira Gallery’s support forum. Like there, could I have you write in with pertinent info to the Soliloquy support channel?

We’ll handle it there — or, if you send in through the Envira channel, we’ll try to handle both at once.

Thanks!

Hi there!

Would you mind writing in to our official support channel here? If you do, please send along your site’s login page and admin-level login credentials, so the team can go in and check out what’s going on.

It’d also be helpful if you let us know if you’ve made any changes to your site in the time between when it was working properly and now — new theme? plugins? etc., etc.

Thank you!

Hi, Bryan! Hi, Max!

You’re both referring to the paid version of Envira, not the free version, and it seems you’ve both written in to our priority support channel about this, as well, where we’ve replied to you both individually.

This seems like something a very small set of our customers is experiencing, but we sincerely apologize for the inconvenience.

Hi there!

Could you send in a ticket to our support crew about this?

The “other sources” tab shouldn’t display on the insert screen — we’ll need to take a look at this, at your convenience.

• This reply was modified 4 years, 11 months ago by atdugan.

This was brought to our ticketing system.

Hi there!

Thanks for writing in.

Unfortunately, there’s no “static mode” available to do what you want to do.

Hi there!

Would you mind sending in a ticket directly through this link?

When you do, please let me know the steps you’re taking to pull up this error. I’ve clicked through each gallery here, and none generate the error you’re reporting in lightbox.

Thanks so much!

• This reply was modified 5 years ago by atdugan.
• This reply was modified 5 years ago by atdugan.

Hi there!

The source code of on your site indicated that you did/do. Could you follow up via the link I provided in my previous message? We’ll be of more help there.

Thanks!

Hi there!

Thanks for writing in!

It looks like you’re using another plugin (probably Owl Carousel, by the look of it) that has a lazy-loading feature that is conflicting with Envira’s own, which is causing the images to display like this. If you deactivate that feature from what I believe is Owl Carousel, the images should render properly.

If you’re having trouble getting this fixed, please drop us a line in our support line, which you can find here: https://enviragallery.com/account/support/

(If you do, please make sure to include your admin-level WordPress login credentials — there, through that link, not here.)

• This reply was modified 5 years ago by atdugan.

Hi there!

Thanks for such a detailed review. We appreciate it.

Re: the lone negative you mentioned, our developers have this in the near-future pipeline, so it won’t be long before you can display both title and description in the lightbox.

Hi there!

I’m seeing a few mixed-content console errors there related to what seems to be a change from http to https on the site. Basically, some of your images are pointed at a http URL, but, because the site is https, it’s causing some conflict. (You can see that your site “unlocks” or shows as not secure either by default or when you click on an image to open it in lightbox.) In our paid versions of the plugin, we have a Fix Broken Migration tool that fixes this, but, in Lite, I’d recommend using a free plugin, like Better Search Replace, to get that tidied up in one fell swoop (using the http address as the “old” address, and the https address as the “new”). Be sure to clear your cache afterward.

Also worth looking at? Go to your WordPress settings, go to General, and make sure that both fields for WordPress Address (URL) and Site Address (URL) show the https address, and save that. It’s important if you want to make sure your SSL certification takes hold.

I’ll look out for your reply.