atman1

It’s working properly on my website. No issues.

1. The issue is only associated with the tag “akcelerator-jezykowy”

2. Not all the errors include “aktywny-angielski-starter”. At first I also thought that was the case, but after checking more orders (without “aktywny-angielski-starter”) I noticed that they also contain additional tag “akcelerator-jezykowy” (even though they didn’t buy the course).

3. After inspecting the code I didn’t find and erroneous characters attatched to the tag field.

4. We’ve checked our automations to see if the tag “akcelerator-angielski” is added by some mistake, but we didn’t find anything. Additionally this issue started happening just a few weeks ago. Until then this error hadn’t been occuring.
We’ve also checked AC action history of a few customers and didn’t find any indication of AC adding this erroneous tag.

AC contact id: 69720

– Order id: #25753
— AC product tag: aktywny-angielski-praktyk
– Contact tags: akcelerator-jezykowy, aktywny-angielski-OTO, aktywny-angielski-potwierdzil, aktywny-angielski-praktyk, aktywny-angielski-starter, ascending, back-end, chce-angielski, chce-jezyki, core-offer, Engaged, klient (completed), kurs-online, nauka-jezykow, new-contact

AC contact id: 69910

– Order id: #25759
— AC prod tag: aktywny-angielski-praktyk
– Order id: #25755
— AC prod tag: lodolamacz-jezykowy
– Contact tags: akcelerator-jezykowy, aktywny-angielski-praktyk, ascending, back-end, chce-jezyki, core-offer, Engaged, klient (completed), kurs-online, lodolamacz-jezykowy, nauka-jezykow

The tag “akcelerator-jezykowy” is the one that shouldn’t have been added, because these customers didn’t buy the appriopriate course.

The default WC-AC Hook tag is: klient

• This reply was modified 5 years, 7 months ago by atman1.

Debug log for the 1st of september 2019 r.

09-01-2019 @ 12:14:57 – Order ID = 25753 (Status = pending). Contact synced successfully (ActiveCampaign ID = 69720)
09-01-2019 @ 12:15:08 – Order ID = 25753 (Status = completed). Contact synced successfully (ActiveCampaign ID = 69720)
09-01-2019 @ 12:46:08 – Order ID = 25754 (Status = pending). Contact synced successfully (ActiveCampaign ID = 9953)
09-01-2019 @ 13:11:59 – Order ID = 25755 (Status = pending). Contact synced successfully (ActiveCampaign ID = 69910)
09-01-2019 @ 13:13:19 – Order ID = 25755 (Status = completed). Contact synced successfully (ActiveCampaign ID = 69910)
09-01-2019 @ 16:43:53 – Order ID = 25757 (Status = pending). Contact synced successfully (ActiveCampaign ID = 69567)

I checked completed orders. None had bought product “A”, but still got a tag only for ppl who had.

I’m not sure if this is everything you needed.

After some testing I see that wc-ac-hook may have issues when we use more than one tag in “product tag” field.

In my case I got “product-tag (pending)” and “product-tag” at the same time on my testing account/emails.

When I removed second tag from product field and left only one (product name) everything is working as planned.

So maybe add this info somewhere in the instructions or restrict the possibility for adding more than one tag.

1) klient
(“klient” means customer in polish language)

2) motywacja-poliglotow
(it’s a short for my product name)

I want to track order status to activate campaigns for abandoned cart.
So I don’t want to uncheck tracking order status.

At the same time I want to send product specific thank you and upselling campaigns.

When testing I used existing contact. AC didn’t have to create complately new contact.

Hi!

Me and my coworker got back to this issue and it still is a thing.

here’s some screenshots of the logs for one of our “customers”. Even though they did not complete the order, the product tag triggered the welcome automation that should have been reserved for actual customers:

https://puu.sh/y1Y4c/a2030edf78.png
visited the sales page and forgot password (so already tried to log-in to make the purchase)

https://puu.sh/y1Y7A/f23a7517f0.png

recovered password, added the product to cart and instantly got added to the “welcome” automation “[UPSELLING] Koncentracja w Akcji” that should have been reserved for those that completed the purchase, not just added a product to the cart.

That automation triggers when the product tag is added to contact, just as you said we should do.

Another example:

Activity log from the very start of somebody that cancelled the order, never paid and yet:

https://puu.sh/y1Ymn/0bf8cdfb7e.png
https://puu.sh/y1Ynu/c42a1a9db5.png
https://puu.sh/y1YnN/9009e7c547.png

That’s all the info that shows up in the activity log. Some of those automations, like “[UPSELLING] Lodo?amacz J?zykowy” trigger only on the product tag added: https://puu.sh/y1YoU/2e3d45203f.png

and yet as you can see here: https://puu.sh/y1YsL/3ce9dc3faa.png
The red X tells us the paypal order was cancelled.

So the problem is, product tag adds when the order BEGINS, not when it is complete.

How can I use tags to trigger AC automations only for orders that are completed?

Here are logs of wc-ac from the WooCommerce plugin in case they help: https://pastebin.com/agwZ3ePq

I hope you’re still watching this thread and you can help! I’ve been sending WELCOME messages to people that didn’t buy anything and I’ve been treating them as customers. I need to fix that ASAP.

Still no ETA for this feature, even when it’s obvious?

I’m sorry, but I had to change email service provider and not enough time for waiting for your feedback.
I changed star rating and will come back for another try next time.

I am starting an automation on product-tag.

But I’ve noticed that some customers have product-tag even though they didn’t complete the order… This is my issue.

I’ve checked tags manager in AC and found that indeed I have product tags with order status suffixes.
So the question is – why customers from last few weeks that didn’t complete order get product specific tags without suffixes (like they completed their orders)?

Can you check this please?

It not only complicate things… it prevents scenarios that it exists to enable.

I totally vote for tracking refund status and changing tags in AC accordingly.

I got conflict with Easy WP Smtp ??